Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
Generic

Michael Prochno

Summary

Seasoned project management specialist with comprehensive experience in leading projects from inception to completion. Skilled in coordinating cross-functional teams, optimizing processes for efficiency, and implementing innovative solutions to complex challenges. Proven ability to deliver projects on time and within budget while maintaining high standards of quality. Demonstrated success in enhancing operational workflows and significantly improving project outcomes through strategic planning and effective communication.

Overview

7
7
years of professional experience

Work History

Project Coordinator

Legacy Restoration
05.2021 - 06.2025
  • Led projects from initiation to completion, ensuring all goals and objectives were met.
  • Reviewed job submissions to identify scope or pricing issues.
  • Ensured all incoming residential construction projects were set up for success.
  • Coordinated cross-functional teams to facilitate timely project completion.
  • Communicated with Sales, Production, and Supplementing Teams to resolve job submission issues.

Field Service Representative

UnitedHealth Group
10.2019 - 05.2021
  • Managed calendars for Licensed Hearing and Specialists to optimize scheduling efficiency.
  • Ensured exceptional customer service during all interactions with clients.
  • Answered incoming calls to facilitate hearing aid appointment setup.
  • Maintained accurate insurance information in customer accounts for seamless processing.
  • Achieved service level goal of 80% through effective communication.

Customer Service Representative/Operator

Park Nicollet
05.2018 - 09.2019
  • Operated telephone business systems and switchboards to manage incoming, outgoing, and interoffice calls.
  • Maintained service level goal of 90% for call handling efficiency.
  • Answered incoming calls, ensuring excellent customer satisfaction and accurate information delivery within 30 seconds or less.
  • Transferred calls promptly to appropriate personnel to enhance communication flow.
  • Paged individuals to notify them of urgent telephone calls.
  • Coordinated and arranged conference calls to facilitate collaboration.

Education

Bachelor of Art - Communication Business

Concordia University of St Paul
St Paul, MN
05-2017

Skills

  • Time management
  • Technology innovation
  • Project management
  • Organizational skills
  • Communication skills
  • Collaboration techniques
  • Coaching and mentoring
  • Customer service excellence
  • Critical thinking
  • Analytical skills
  • Regulatory compliance
  • Microsoft Office Suite proficiency
  • Word processing
  • Spreadsheet analysis
  • Email communication
  • Database management
  • Cloud storage solutions

Affiliations

  • Minnetonka Hockey Captain 2012
  • Climbed Mount Kilimanjaro
  • Golf

Timeline

Project Coordinator

Legacy Restoration
05.2021 - 06.2025

Field Service Representative

UnitedHealth Group
10.2019 - 05.2021

Customer Service Representative/Operator

Park Nicollet
05.2018 - 09.2019

Bachelor of Art - Communication Business

Concordia University of St Paul

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