Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Michael Prochno

Chanhassen,MN

Summary

Versatile Project Coordinator with a background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.

Overview

7
7
years of professional experience

Work History

Project Coordinator

Legacy Restoration
05.2021 - 06.2025
  • Led approximately 10 projects daily from initiation to completion, ensuring all goals and objectives were met.
  • Reviewed job submissions to identify scope or pricing issues.
  • Ensured all incoming residential construction projects were set up for success.
  • Coordinated cross-functional teams to facilitate timely project completion.
  • Communicated with Sales, Production, and Supplementing Teams to resolve job submission issues.

Field Service Representative

UnitedHealth Group
10.2019 - 05.2021
  • Managed calendars for Licensed Hearing and Specialists to optimize scheduling efficiency.
  • Ensured exceptional customer service during all interactions with clients.
  • Answered incoming calls to facilitate hearing aid appointment setup.
  • Maintained accurate insurance information in customer accounts for seamless processing.
  • Achieved service level goal of 80% through effective communication.

Customer Service Representative/Operator

Park Nicollet
05.2018 - 09.2019
  • Operated telephone business systems and switchboards to manage incoming, outgoing, and interoffice calls.
  • Maintained service level goal of 90% for call handling efficiency.
  • Answered incoming calls, ensuring excellent customer satisfaction and accurate information delivery within 30 seconds or less.
  • Transferred calls promptly to appropriate personnel to enhance communication flow.
  • Paged individuals to notify them of urgent telephone calls.
  • Coordinated and arranged conference calls to facilitate collaboration.

Education

Bachelor of Art - Communication Business

Concordia University of St Paul
Saint Paul, MN
05-2017

Skills

  • Time management
  • Technology innovation
  • Project management
  • Organizational skills
  • Communication skills
  • Collaboration techniques
  • Coaching and mentoring
  • Microsoft Office Suite proficiency
  • Database management
  • Performance monitoring
  • Budget coordination

Websites

Timeline

Project Coordinator

Legacy Restoration
05.2021 - 06.2025

Field Service Representative

UnitedHealth Group
10.2019 - 05.2021

Customer Service Representative/Operator

Park Nicollet
05.2018 - 09.2019

Bachelor of Art - Communication Business

Concordia University of St Paul

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