MICHAEL RABEL
Oakland
Summary
Diligent and results-driven professional with a robust background in supervising service operations, optimizing workflows, and fostering team collaboration to exceed service standards. Proven expertise in addressing complex service challenges while ensuring exceptional customer satisfaction. Experienced in managing teams and enhancing service delivery through strong leadership and organizational skills. Possesses in-depth knowledge of customer relationship management and workflow optimization, driving continuous improvement in service excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Appliance Service Supervisor
PSE&G Clifton Gas
01.2024 - Current
- Supervise 60+ BU employees with 14 direct reports. Coaching and training to make sure they work efficiently and safely.
- Lead safety supervisor. Working directly with the safety council in maintaining a strong safety cultural.
- Lead supervisor in Clifton District “fix it right”, Customer SAT, BPU complaints, and appointment performance.
- Works closely with the HVAC install dept with all warranty repairs for financially accounting.
- Streamlined operational processes to enhance productivity and reduce delays.
- Analyzed workflow efficiencies, recommending improvements that increased overall effectiveness.
- Managed and motivated employees to be productive and engaged in work.
Appliance Service Technician
PSE&G Clifton Gas
04.2018 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Installed, maintained, and repaired HVAC systems to ensure optimal performance.
- Diagnosed and resolved system malfunctions, enhancing operational efficiency.
HVAC technician
Jos A Majka and Sons
06.2009 - 04.2018
- Lead technician for troubleshooting and installation all residential and commercial heating and air conditioning applications.
- Observe and test system operation, using gauges and instruments.
- Braze or solder parts to repair defective joints and leaks.
- Install wiring to connect components to an electric power source.
- Schedule work with customers and initiate work orders, house requisitions and orders from stock.
- Cut, bend, thread, and connect pipe to functional components and water, power, or refrigeration system.
Warehouse worker
Myat
08.2008 - 05.2009
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
- Verify inventory computations by comparing them to physical counts of stock and investigate discrepancies or adjust errors.
- Receive and count stock items, and record data manually or using computer.
Sales
Ski Barn
10.2007 - 07.2008
- Monitor customer preferences to determine focus of sales efforts.
- Resolve customer complaints regarding sales and service.
- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
Corrections Officer
Passaic County Juvenile Detention Center
09.2005 - 09.2007
- Maintain order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws.
- Take, receive, or check periodic inmate counts.
- Restrain, secure, or control offenders, using chemical agents, firearms, or other weapons of force as necessary.
- Supervise or perform searches of inmates or their quarters to locate contraband items.
Bicycle sales and service
Clifton Speed Center
09.2003 - 06.2004
- Assembled, serviced, and repaired new and used bicycles.
Equipment sales and service
Princeton ski shop
08.2002 - 05.2003
- Keep records or prepare reports for owner or management concerning visits with clients.
- Sell seasonal equipment rentals to customers.
Cashier
Pathmark
03.2001 - 03.2003
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Education
High School Diploma -
Clifton high school
Clifton, NJ06.2004
Skills
- System installation Maintenance and repair
- Mechanical expertise
- Oversight of material resources
- Effective decision-making
- Customer engagement strategies
- Analytical problem-solving skills
- Proficient in SAP, Excel, Outlook
- Proficient in leadership with emotional intelligence and cultural awareness
Certification
- Master HVAC License
- CITIZENSHIP MERIT AWARD
- Certificate of Special Congressional Recognition
- City of Clifton Award-Award of Merit
Timeline
Appliance Service Supervisor
PSE&G Clifton Gas
01.2024 - Current
Appliance Service Technician
PSE&G Clifton Gas
04.2018 - 01.2024
HVAC technician
Jos A Majka and Sons
06.2009 - 04.2018
Warehouse worker
Myat
08.2008 - 05.2009
Sales
Ski Barn
10.2007 - 07.2008
Corrections Officer
Passaic County Juvenile Detention Center
09.2005 - 09.2007
Bicycle sales and service
Clifton Speed Center
09.2003 - 06.2004
Equipment sales and service
Princeton ski shop
08.2002 - 05.2003
Cashier
Pathmark
03.2001 - 03.2003
High School Diploma -
Clifton high school