Summary
Overview
Work History
Education
Skills
References
Timeline
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Michael Raber

Exeter,USA

Summary

Flexible and friendly guest service agent with multiple years of experience providing superior customer in a variety of professional environments while focused on maintaining a welcoming positive work atmosphere. Constantly focused on being effective and efficient while completing any and all task. Teamwork, accountablilty, and communication are the pillars in which I base my employment philosophy on. Being an outstanding teammate while excuting tasks with outstanding proficiency, I hold as standard and priority. Looking to improve daily and be very flexible while adapting to any obstacles. Very open to listening to instructions in order to perform in a positive manner. Willingness to learn continously and a see myself as a quick learner. Been promoted or given higher responsibilities in many past experiences. Always humbled while being used as a example for new hires and peers alike. Have recieved multiple awards based on exemplary performance or being accomplshing common goals.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Cobalt Benefits Group
Exeter, NH
09.2022 - Current
  • Provided accurate information on plan policies and available services to customers.
  • Resolved customer concerns and inquiries promptly to maintain high service quality.
  • Collaborated with departments to address complex problems and meet customer needs.
  • Maintained professionalism while managing interactions with difficult customers.

Fulfillment Specialist

Target
Somersworth, New Hampshire
05.2020 - 08.2022
  • Located and retrieved items from backroom or sales floor to fulfill online orders.
  • Collaborated with department team to achieve unit goals within designated time frames.
  • Provided prompt responses to customer inquiries, prioritizing exceptional service.
  • Led teammates in meeting deadlines while focusing on departmental performance metrics.

Nationally Certified Pharmacy Technician

Rite Aid Pharmacy
Somersworth, New Hampshire
08.2013 - 04.2020
  • Consulted with customers via telephone and in-person to facilitate navigation of pharmacy systems.
  • Created and updated customer profiles within pharmacy computer systems for accurate records.
  • Inputted prescriptions, processed refill requests, and provided recommendations on over-the-counter products.
  • Verified insurance benefits to ensure coverage for prescribed medications.
  • Managed medication stocks by conducting counts, labeling products, and enforcing safety procedures.

Nationally Certified Pharmacy Technician

CVS Pharmacy
Seabrook, New Hampshire
02.2013 - 08.2013
  • Dispensed medications to patients in accordance with the pharmacist orders and instructions.
  • Communicated with insurance companies for billing purposes.
  • Effectively communicated with patients to provide assistance, support, and complete their needs.
  • Worked with coworkers to ensure daily goals were met and provide a successful experience for all customers.

Inventory Specialist/Auditor

RGIS Inventory Specialists
Scarborough, Maine
01.2011 - 02.2013
  • Accurately counted assets for a variety of businesses.
  • Ran, completed, and delivered reports for the business that was receiving the audit.
  • Obtained highest level of designation as a auditor and was promoted to manage teams that would complete secure, prioritized inventories.
  • Completd all counts with a sense of urgency and performed in a proficient manner.

Dairy/Frozen Manager

Sawall Health Foods
Kalamazoo, Michigan
04.2008 - 09.2010
  • Planned and executed several orders via multiple wholesalers on a weekly basis.
  • Completed data for sales and inventory reports to disseminate to staff members and management.
  • Monitored datatbases to keep inventory full to provide accessibiilty for customers to quality products.
  • Protected and grew the company's reputation within the community and build a loyal customer base.
  • Provided stellar customer service while listening to their needs and desires for new products.

Education

Physical Education

Western Michigan University
Kalamazoo, MI
01.2004

High School Diploma -

Lawton High School
Lawton, Michigan
06.1998

Skills

  • Customer service
  • Communication skills
  • Time management
  • Troubleshooting
  • Workforce management
  • Attention to detail
  • Data entry
  • Problem solving
  • Detail orientation
  • Adaptable thinking

References

References available upon request.

Timeline

Customer Service Representative

Cobalt Benefits Group
09.2022 - Current

Fulfillment Specialist

Target
05.2020 - 08.2022

Nationally Certified Pharmacy Technician

Rite Aid Pharmacy
08.2013 - 04.2020

Nationally Certified Pharmacy Technician

CVS Pharmacy
02.2013 - 08.2013

Inventory Specialist/Auditor

RGIS Inventory Specialists
01.2011 - 02.2013

Dairy/Frozen Manager

Sawall Health Foods
04.2008 - 09.2010

Physical Education

Western Michigan University

High School Diploma -

Lawton High School