Michael Raffa
Knoxville,TN
Summary
Experienced worker adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations.
Overview
6
6
years of professional experience
Work History
Meet Clerk
Bjs Wholesales Club
04.2020 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Assisted direct manager in all aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Organized resources, records and personnel to accomplish aggressive targets.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Trained and supervised new employees on policies and procedures.
Basketball Manager
Barrington Youth Basketball Association
10.2017 - 03.2021
- Evaluated tryouts, and player performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, new employees and implemented mentoring program to promote positive feedback and engagement.
Volunteer
Mustard Seed
08.2019 - 04.2020
- Assisted with special events and fundraisers.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Completed bi-weekly tasks in shelters and group homes to assist people in need.
Grounds Keeper
Rhode Island Country Club
05.2017 - 08.2017
- Cleared public and private areas of debris before and after events.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Complied with safety regulations and procedures to prevent accidents and injuries on job sites.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
Education
Bachelor of Science - Finance
The University of Tennessee - Knoxville
Knoxville, TN05.2025
Skills
- Microsoft Windows
- Peer Relationships
- Product and Service Sales
- Microsoft Excel
- Accounting Techniques
- Customer Satisfaction
- Information Confidentiality
- Customer Service
- Critical Thinking
- Google Docs
Timeline
Meet Clerk
Bjs Wholesales Club
04.2020 - Current
Volunteer
Mustard Seed
08.2019 - 04.2020
Basketball Manager
Barrington Youth Basketball Association
10.2017 - 03.2021
Grounds Keeper
Rhode Island Country Club
05.2017 - 08.2017
Bachelor of Science - Finance
The University of Tennessee - Knoxville
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