Michael Ragone
Wallkill ,NY
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
Newburgh, NY
07.2023 - Current
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
Server
Horse And Sulky
Bloomingburg, NY
06.2022 - 03.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
Digital Design And Advertising Graduate - Marketing, Art, Graphic Design
Orange Ulster Boces
Goshen, NY07-2022
High School Diploma -
Pine Bush Highschool
Pine Bush, NY06-2022
Skills
- Positive and professional
- Guest Engagement
- Safe Food Handling
- Menu Memorization
- High-volume dining
- Exceptional customer service
Timeline
Barista
Starbucks
07.2023 - Current
Server
Horse And Sulky
06.2022 - 03.2023
Digital Design And Advertising Graduate - Marketing, Art, Graphic Design
Orange Ulster Boces
High School Diploma -
Pine Bush Highschool