Michael Ramos
Daly City,CA
Summary
Hardworking Automotive Technician with 10 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
12
12
years of professional experience
Work History
Automotive Technician
Auto Stop
04.2019 - Current
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Explained estimates and determined repair timelines to manage customer expectations.
Automotive Technician
The Shop San Bruno
01.2013 - 04.2019
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Coordinated with parts department to determine availability of necessary components.
Insurance Marketer
Charter Risk Management
12.2011 - 12.2012
- Utilized knowledge of products and their coverages to assist new and existing customers with product acquisition
- Responded to inquiries, performed account changes and updates per client requests and resolved customer’s concerns
- Ensured all corporate documents contained no errors, compliant and submitted before deadline
Service Writer
Midas
08.2011 - 12.2011
- Responded to customer calls and emails to answer questions about products and services.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
Education
Associate of Science - Automotive Technician
Skyline College
San Bruno, CASkills
- Customer Service and Assistance
- Client Relationships
- Customer Satisfaction
- Time Management
- Active Listening
- Inspect Vehicles
- Estimate Repair Costs
- Troubleshooting Skills
- Safety Procedures
- Verbal and Written Communication
- Troubleshooting and Diagnostics
- Maintaining Records
- Diagnostic Abilities
- Repair Quotes
Timeline
Automotive Technician
Auto Stop
04.2019 - Current
Automotive Technician
The Shop San Bruno
01.2013 - 04.2019
Insurance Marketer
Charter Risk Management
12.2011 - 12.2012
Service Writer
Midas
08.2011 - 12.2011
Associate of Science - Automotive Technician
Skyline College
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