Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michael Ramos

Bell Gardens,CA

Summary

Self motivated , certified IT Technician seeking a role in information technology. My main goal is to land a role in Cybersecurity. I am currently enrolled in college and will be receiving my Associate of Science degree in Cybersecurity on August 2024.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier

Legends
Los Angeles, CA
07.2022 - 01.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Performed other duties as assigned by management.

IT Election Support Specialist

Los Angeles County rr/cc
Los Angeles, CA
05.2022 - 06.2022

(1 Month Contract)

  • Drive vehicle to any of 1,000 voting locations throughout LA county
  • Set up / configuration of Ballot Marking Devices , Electronic Poll books & Printers
  • Troubleshooting printers/thermal printers , BMDs & Poll books
  • Device function testing
  • Clearing paper jams
  • Cable management and safety
  • Surveys & Quality Assurance photos
  • Implement Chain of Custody procedures
  • Roaming through designated area and performing walk-ins
  • Creating tickets / following up on tickets

Amazon Flex Delivery Driver

Amazon
Los Angeles, CA
04.2020 - 03.2022
  • Received daily delivery instructions and route assignments from dispatch.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Navigated routes with relevant map programs and GPS systems.

IT Election Support Specialist

Los Angeles County rr/cc
Los Angeles, CA
02.2020 - 03.2020

(1 Month Contract)

  • Drive vehicle to any of 1,000 voting locations throughout LA county
  • Set up / configuration of Ballot Marking Devices , Electronic Poll books & Printers
  • Troubleshooting printers/thermal printers , BMDs & Poll books
  • Device function testing
  • Clearing paper jams
  • Cable management and safety
  • Surveys & Quality Assurance photos
  • Implement Chain of Custody procedures
  • Roaming through designated area and performing walk-ins
  • Creating tickets / following up on tickets

Warehouse PC Technician

Doowy Does IT
Culver City, CA
12.2019 - 02.2020

(3 Month Contract)

  • Performed preventive maintenance on computers by running system diagnostics tests.
  • Installed and configured hardware components, such as processors, RAM modules, hard drives, motherboards and video cards.
  • Troubleshot and resolved technical issues related to operating systems, software applications and networking equipment.
  • Installing hard drives and memory using kvm switch
  • Install hdd & ssd into laptops / pc towers
  • Install ddr4 RAM into pc towers / laptops
  • Disassemble / reassemble pc towers
  • Packing hard drives
  • Pack and unpack equipment boxes
  • Stacking boxes onto pallet

CNC Machine Operator

MHT Luxury Alloys
Compton, CA
01.2018 - 03.2019
  • Set up and operated CNC machines to perform repetitive machining operations on a variety of materials according to specifications.
  • Maintained quality control by inspecting parts for conformance to specifications, using precision measuring instruments.
  • Read and interpreted blueprints, skhes, drawings, manuals, specifications or sample part to determine dimensions and tolerances of finished work piece.
  • Adjusted machine feed and speed, changed cutting tools, adjusted machine controls as necessary during the run cycle.
  • Performed minor maintenance such as cleaning and lubricating machines.
  • Programmed CNC machines using G&M codes in accordance with established procedures.
  • Loaded raw materials into production equipment according to job orders while maintaining proper inventory levels.
  • Operated multiple CNC machines simultaneously while adhering to safety protocols at all times.

Customer Service Representative

Armani Outlet
Commerce, CA
09.2016 - 11.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Education

Associate of Science - Cybersecurity

Cerritos College
Norwalk, CA
08-2024

Diploma/Certifications - Cybersecurity

ABCO Technology
Los Angeles, CA
12-2019

Certified Machinist - Machine Tool Technology

NTMA Training Centers of Southern California
Santa Fe Springs, CA
01-2018

High School Diploma -

Bell Gardens High School
Bell Gardens, CA
06-2016

Skills

  • Hardware Installation
  • Application Installations
  • Network Security
  • Troubleshooting and Diagnostics
  • Application Support
  • User Training
  • Virtualization Technologies
  • Software Configuration
  • Technical Support
  • Customer Assistance
  • Cash Register Operation
  • POS Systems
  • ID Verification
  • GPS Navigation
  • Vehicle Maintenance
  • Mileage Tracking
  • Quality Assurance
  • Quality Inspection
  • Precision Measuring

Certification

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Certified Machinist
  • Nims Machining Level 1 -Measurements , Materials, and Safety Skills
  • CompTIA IT Operations Specialist
  • CompTIA Secure Infrastructure Specialist

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Cashier

Legends
07.2022 - 01.2024

IT Election Support Specialist

Los Angeles County rr/cc
05.2022 - 06.2022

Amazon Flex Delivery Driver

Amazon
04.2020 - 03.2022

IT Election Support Specialist

Los Angeles County rr/cc
02.2020 - 03.2020

Warehouse PC Technician

Doowy Does IT
12.2019 - 02.2020

CNC Machine Operator

MHT Luxury Alloys
01.2018 - 03.2019

Customer Service Representative

Armani Outlet
09.2016 - 11.2017

Associate of Science - Cybersecurity

Cerritos College

Diploma/Certifications - Cybersecurity

ABCO Technology

Certified Machinist - Machine Tool Technology

NTMA Training Centers of Southern California

High School Diploma -

Bell Gardens High School
Michael Ramos