Michael Raymond
Portland, OR ,United States
Summary
Dynamic Service Technician with extensive experience at The Pool and Spa House, excelling in installation and repair of pool equipment. Recognized for enhancing customer satisfaction through effective troubleshooting and preventive maintenance. Proven ability to train junior technicians and streamline service processes, ensuring timely and high-quality service delivery.
Overview
12
12
years of professional experience
Work History
Service Technician
The Pool and Spa House
Beaverton, OR
05.2014 - Current
- Diagnosed and repaired pool and spa equipment to ensure optimal functionality.
- Provided routine maintenance services, enhancing customer satisfaction and equipment longevity.
- Assisted customers with product selection, offering expert advice on pool and spa solutions.
- Conducted water quality testing and analysis to determine treatment requirements for clients.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Education
High School Diploma -
Fort Vancouver High School
Vancouver, WASkills
Installation and repair
Attention to detail
Preventive Maintenance
Customer service
Work with minimal supervision
Punctual and reliable
Power tool proficiency
Repair techniques
Equipment troubleshooting
Hand tool expertise
Plumbing
Service Calls
Timeline
Service Technician
The Pool and Spa House
05.2014 - Current
High School Diploma -
Fort Vancouver High School