Summary
Overview
Work History
Education
Skills
Tier 2 IT Technician
Timeline
SoftwareEngineer
Michael Rebel

Michael Rebel

Deltona,FL

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

16
16
years of professional experience

Work History

IT Specialist

Corona Cigar
Orlando, FL
10.2022 - Current
  • Set up local area networks and wide area networks.
  • Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Maintained inventory of all IT equipment and supplies in use by the organization.
  • Participated in after-hours on-call rotation for critical support needs.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Performed routine maintenance and software updates on support tools and customer systems.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Monitored network performance and identified areas for improvement.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Installed operating systems, applications, patches, updates. as needed.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Conducted regular maintenance checks on computers, servers, and other IT equipment.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Created user accounts, set up permissions, and monitored system security.

Marketing Manager

Corona Cigar
Orlando, FL
01.2016 - 10.2022
  • Collected and analyzed market research data for use in forecasting.
  • Planned advertising campaigns for online, print and other mediums.
  • Generated ideas to increase sales through creative promotions.
  • Monitored competitors' activities to stay ahead in the market.
  • Developed marketing strategies based on corporate objectives and market trends.
  • Planned and facilitated meetings to share marketing plans and explain future business goals.
  • Monitored competitors' activities to keep up with industry trends.
  • Developed and managed digital marketing campaigns.
  • Utilized strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints.
  • Developed and implemented marketing plans for new products.
  • Established effective working relationships with sales and agency leadership.
  • Coordinated marketing events for showcasing product and service offerings.

Night Shift Manager

Corona Cigar
Heathrow, FL
05.2015 - 01.2016
  • Served types of customer needs and resolved problems to satisfaction.
  • Established friendly relationships with regular guests, members and residents.
  • Promoted teamwork and quality service through communication and coordination with other departments.
  • Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
  • Ensured that all equipment was properly maintained according to manufacturer specifications.
  • Maintained up-to-date knowledge of store policies, procedures, products, services, and promotions.
  • Prepared weekly reports detailing sales figures, labor costs, inventory levels.

Sales Associate

Corona Cigar
Orlando, FL
01.2013 - 05.2015
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Assessed customer needs to provide assistance and information on product features.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Processed credit card transactions quickly and securely.

IT Technician

Fletcher’s Management Solutions
Ormond Beach, FL
10.2008 - 02.2012
  • Monitored system performance and implemented preventive maintenance procedures.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Assisted with the deployment of new applications and updates to existing applications.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Performed system backups and restores as required.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Resolved hardware issues including replacing parts as necessary.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.

Education

Some College (No Degree) - Network Administration

Daytona State College
Daytona Beach, FL
01-2010

High School Diploma -

Warren County Technical School
Washington, NJ

Skills

  • Technical issue analysis
  • Technical reporting
  • Application installations
  • Debugging
  • IT consulting
  • IT troubleshooting
  • IT service management
  • Troubleshooting and Diagnostics
  • Cybersecurity expertise
  • Information security
  • IT risk management
  • Troubleshooting
  • IT documentation
  • IT diagnostics
  • Software implementation
  • System upgrades

Tier 2 IT Technician

  • Tier 2 IT Technician, working on Tier 3 skill level.

Timeline

IT Specialist

Corona Cigar
10.2022 - Current

Marketing Manager

Corona Cigar
01.2016 - 10.2022

Night Shift Manager

Corona Cigar
05.2015 - 01.2016

Sales Associate

Corona Cigar
01.2013 - 05.2015

IT Technician

Fletcher’s Management Solutions
10.2008 - 02.2012

Some College (No Degree) - Network Administration

Daytona State College

High School Diploma -

Warren County Technical School

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Michael Rebel