MICHAEL REES
Salt Lake City,UT
Summary
Hospitality leader skilled in optimizing front-of-house operations and enhancing guest experiences. Expertise includes training new staff, resolving customer issues swiftly, and analyzing sales data to inform staffing decisions, ensuring smooth restaurant operations.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Server Supervisor
HxS Food Group
Salt Lake City, Utah
06.2025 - Current
- Supervised daily restaurant operations to ensure service quality and efficiency.
- Trained and mentored new server staff on menu knowledge and customer service standards.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Collaborated with kitchen staff to maintain timely food delivery and presentation standards.
- Provided ongoing support to servers while they are on the job.
- Trained new servers on proper food handling techniques.
- Analyzed daily sales data to inform staffing decisions for upcoming shifts.
Bartender/Restaurant Server
Hide and seek
Salt Lake City, Utah
06.2025 - Current
- Managed bar inventory, ensuring stock levels were maintained and organized.
- Provided excellent customer service, creating a welcoming atmosphere for patrons.
- Collaborated with kitchen staff to coordinate food and drink pairings effectively.
- Developed signature drinks that enhanced the bar's unique identity and offerings.
- Resolved customer complaints swiftly, ensuring satisfaction and repeat visits.
General Manager
Sundance Mountian Resort
Provo, Utah
05.2023 - 02.2025
- Implemented continuous improvement initiatives in business operations through team training, customer engagement, and marketing strategy.
- Assessed staffing levels to align with operational demands and financial goals.
- Recruited, trained, and mentored new staff to deliver top-quality customer service.
- Engaged guests to gather actionable feedback on customer satisfaction.
- Worked with FOH and BOH staff to support superior service delivery.
FOH Manager
Red Lobster
Murray, Utah
07.2020 - 01.2023
- Organized beverage education programming for front of house staff.
- Delivered consistently positive experiences to guests by directly handling escalated issues and training staff to serve customers' needs.
- Kept restaurant operating properly by enforcing healthy code standards and staying on top of daily checklists.
- Oversaw inventory management for front-of-house supplies and equipment.
- Maintained restaurants' professional appearance by delegating cleaning and routine maintenance work.
FOH Restaurant Manager
Tucanos Brazilian Grill
Salt Lake City, UT
06.2018 - 06.2020
- Assisted employees in understanding guest needs, providing guidance and constructive feedback.
- Recruited, trained and mentored new staff to deliver top-quality customer service.
- Sought to improve business operations continuously through team training, customer engagement and marketing strategy.
- Oversaw day-to-day operations within budget by optimizing labor, product, and service strategies.
- Worked with FOH and BOH staff to support superior service delivery.
- Coordinated special events such as private parties or holiday celebrations in a restaurant.
Hospitality Manager
Cafe Zupas
Provo, UT
09.2014 - 04.2017
- Managed daily operations of front-of-house staff, including scheduling and training.
- Led staff meetings to implement new policies and correct deficiencies.
- Supervised opening and closing procedures of the restaurant.
- Participated in hiring decisions for new front-of-house staff members.
Education
Highschool diploma -
Homeschool
Winchester, VA12-2013
Skills
- Food Service
- Customer Service
- New Hire Training
- Inventory management
- Menu planning
- Sales forecasting
- Service compliance
- Multitasking skills
- Effective communication
- Adaptability
Certification
- Sips and Tips
- Food handlers
- Eagle scout award
- PADI scuba certified
Timeline
Server Supervisor
HxS Food Group
06.2025 - Current
Bartender/Restaurant Server
Hide and seek
06.2025 - Current
General Manager
Sundance Mountian Resort
05.2023 - 02.2025
FOH Manager
Red Lobster
07.2020 - 01.2023
FOH Restaurant Manager
Tucanos Brazilian Grill
06.2018 - 06.2020
Hospitality Manager
Cafe Zupas
09.2014 - 04.2017
Highschool diploma -
Homeschool