Michael Resonina
Retired
Beaufort,SC
Summary
Dynamic Wireless Communications Specialist with a proven track record at the Massachusetts Department of Correction. Expert in strategy implementation and public relations, achieving significant cost savings through process improvements. Adept at fostering internal communications and enhancing team productivity, while maintaining a strong focus on operational efficiency and safety.
Overview
28
28
years of professional experience
1
1
Language
Work History
Wireless Communications Specialist
Massachusetts Department Of Correction
01.1999 - 12.2014
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
Correction Officer
Massachusetts Department Of Correction
08.1986 - 12.1998
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals, and work sites.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Oversaw and maintained custody of 50 inmates in maximum security.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Safeguarded public safety by ensuring strict adherence to established policies governing the transportation of inmates between facilities or court proceedings.
- Routinely counted inmates and in response to potential security breaches.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
- Led inmate work crews completing maintenance, construction, farming and operations activities.
- Supported mental health initiatives within the institution by working closely with psychological services personnel to identify and address inmate concerns or needs.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Responded to emergency situations and de-escalated hostile confrontations.
- Coordinated with other law enforcement personnel to exchange information.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Advocated for adoption of new technologies to improve crime detection and prevention, overseeing integration of advanced surveillance systems.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Enhanced officer safety with introduction of new protective gear and safety protocols.
- Coordinated with multiple agencies to streamline operations, enhancing overall response times during emergencies.
- Ensured compliance with national and local laws through regular policy reviews and updates.
- Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
- Increased awareness and preparedness for potential threats by developing comprehensive training materials for new recruits.
- Increased operational efficiency by conducting regular training sessions for junior officers.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Frequently inspected production area to verify proper equipment operation.
- Devised and implemented processes and procedures to streamline operations.
- Facilitated smooth transitions during unit deployments by coordinating logistics related to weapons transport and delivery.
- Developed strong working relationships with suppliers, securing high-quality replacement parts at competitive prices for ongoing maintenance needs.
- Enhanced armory operations by implementing efficient inventory management and control systems.
- Built and maintained operational instructions to provide guidance, supporting well-executed field and tactical operations.
- Managed and maintained secure storage facilities, safeguarding weapons and sensitive equipment from unauthorized access or damage.
- Performed detailed inspections on incoming and outgoing firearms, identifying potential issues before they impacted operational readiness.
- Ensured compliance with regulatory requirements through diligent adherence to established policies and procedures.
- Reduced turnaround time for weapon repairs through streamlined processes and effective communication with maintenance personnel.
- Promoted a culture of continuous improvement within the armory by regularly seeking feedback from end-users and incorporating suggestions into future processes and procedures.
- Supported mission success by providing timely and accurate weapons distribution to deploying units.
- Contributed to improved facility organization by developing a system for tracking location and status of all stored items.
- Conducted thorough investigations into reported incidents involving weapons malfunctions or discrepancies, recommending corrective actions as needed.
- Collaborated with other military departments to coordinate efficient inter-service transfers of weaponry and support equipment.
- Maintained accurate records of equipment issuance and returns, ensuring proper accountability for all items.
- Accounted for weapons, munitions and associated equipment, creating inventories and replenishing.
- Managed physical security of weapons, munitions and keys, coordinating organization and inventory tracking to maintain consistency.
- Increased overall armory safety by conducting regular inspections and promptly addressing any identified issues.
- Created inspection reports for weapons inspections, reporting to unit weapon custodian with assigned suspense dates to correct discrepancies.
- Improved accountability for ammunition expenditures by creating a comprehensive reporting system that tracked usage rates across multiple units.
- Conducted firing range operations and charted courses of fire, strategically avoiding enemy encroachment and protecting service members where possible.
- Established a preventive maintenance program that increased the lifespan of armory assets while reducing repair costs.
- Provided expert guidance on proper handling, storage, and transportation of various types of weapons systems.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Worked with diverse types of weather and ground conditions.
- Checked, repaired and repacked survival equipment to meet specifications.
- Researched and implemented new technologies and equipment.
- Liaised with internal departments to optimize productivity and efficiency.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Stamped grommets into canvas using mallets and punches or eyelet machines.
- Safeguarded client properties by rekeying locks upon request or as part of a security upgrade strategy.
- Ensured proper functioning of access control systems by performing routine maintenance checks and repairs.
- Performed accurate diagnostics on malfunctioning locks to identify issues and implement appropriate repair solutions swiftly.
- Cut new keys from code using specialized equipment when original keys were lost or unavailable.
- Educated clients on proper lock usage techniques to reduce instances of damage or malfunction over time.
- Reduced instances of unauthorized access through expert installation of high-security lock systems for various applications.
- Managed inventory levels effectively, ensuring adequate stock availability for completing assigned tasks without delays.
- Restored functionality to damaged locks by disassembling and replacing worn or broken components as needed.
- Streamlined key duplication process with the use of advanced cutting machines, resulting in faster turnaround times for clients.
- Installed new door hardware such as locks, plates, and closers
- Used key cutting machines to duplicate or cut new keys.
- Used devices to open door locks without keys.
- Informed customers of setbacks or possible issues with repairs, quickly diagnosing problems to give accurate information.
- Drilled into locked safes to open for legal owners who lost keys or inherited systems.
Education
No Degree - Business Management
University of Massachusetts, Dartmouth
North Dartmouth, MA 05.2001 -
Skills
Public relations
Strategy implementation
Internal communications
Event execution
Timeline
No Degree - Business Management
University of Massachusetts, Dartmouth
05.2001 -
Wireless Communications Specialist
Massachusetts Department Of Correction
01.1999 - 12.2014
Correction Officer
Massachusetts Department Of Correction
08.1986 - 12.1998