Michael Reynolds
New Glarus
Summary
Senior account manager skilled in strategic planning and team leadership, with a track record of improving sales performance and client satisfaction. Adept at coaching associates and aligning product strategies with client needs. Experienced in managing comprehensive account responsibilities and fostering professional development within the team.
Overview
23
23
years of professional experience
Work History
Senior Account Manger
MarketSource One Inc.
Middleton
05.2013 - Current
- Managed senior account for P&G program, overseeing comprehensive account responsibilities.
- Executed targeted outreach to white space accounts, increasing client engagement and satisfaction.
- Mentored three new sales managers, fostering professional development and skills enhancement.
- Coached associates on effective sales call techniques, improving overall performance.
- Managed 6-12 month product planning to align with client objectives.
- Progressed from sales associate to senior sales associate on GCP programs, showcasing career advancement.
- Collaborated with clients across various sectors, addressing unique business needs.
- Supported special projects and daily operations, facilitating seamless workflow and team collaboration.
Hourly Coworker
Bed, Bath and Beyond
Madison
05.2012 - 04.2013
- Maintained Stock Room with accurate product locations, inventory levels, and timely receiving to support store sales.
- Provided cash register coverage and assisted departments to enhance customer sales experience and share product knowledge.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Regional Leader
Primerica Financial Services
Madison
09.2009 - 11.2010
- Developed financial plans to assist clients in achieving financial goals.
- Consulted on life insurance, mortgage, investments, and other insurance to address customer needs.
- Hired and trained new employees in financial business, guiding them through licensing and renewals.
Food Service Specialist
Kwik Trip
Verona
04.2003 - 09.2009
- Led food service department at Verona store, ensuring smooth store operations.
- Oversaw food service team operations, improving overall efficiency.
- This consisted of hiring, training, and developing new employees to occupy the food service and other departments of the store.
- In the first year my team increased sales by 65% in food services.
- Managed cash register, stocked inventory, ordered supplies, and engaged with customers to ensure satisfaction.
Education
Airframe and Power Plant -
Blackhawk Technical College
Janesville, WI01-2002
High School Diploma - High
Gibraltar High School
Fish Creek, WI01-2000
Skills
- Client relationship management
- Sales forecasting
- Conflict resolution
- Conflict resolution
- Active listening
- Self-motivated and fast learner
- Sales forecasting
References
- Aaron Poller, Salelytics, HC Business Director
- Ryan Beatty, Salelytics, Sales Manager, 608-354-3614
- Kay Hansen, Salelytics, Sales Manager, 608-957-4632
Timeline
Senior Account Manger
MarketSource One Inc.
05.2013 - Current
Hourly Coworker
Bed, Bath and Beyond
05.2012 - 04.2013
Regional Leader
Primerica Financial Services
09.2009 - 11.2010
Food Service Specialist
Kwik Trip
04.2003 - 09.2009
Airframe and Power Plant -
Blackhawk Technical College
High School Diploma - High
Gibraltar High School