Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Richards

Myrtle Beach,SC

Summary

Dynamic and results-driven professional with extensive experience at Cooper Mechanical Services. Proven expertise in system installations and power tools operation, enhancing customer satisfaction through quality control and effective communication. Adept at mentoring teams and resolving complex issues, fostering a collaborative environment that drives success and client loyalty.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Lead Installer

Cooper Mechanical Services
  • Improved customer satisfaction by providing efficient and accurate installations.
  • Reduced installation errors, implementing thorough quality control measures.
  • Mentored junior installers, fostering a positive learning environment for skill development.
  • Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.

Service Technician

Ductworks Heating And Cooling
05.2025 - 08.2025
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.

Service Manager

Fogel Services
05.2024 - 05.2025
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Education

Socastee High School
Myrtle Beach, SC
06.1998

Skills

  • Power tools operation
  • Mechanical aptitude
  • System installations
  • Task delegation
  • Customer communication
  • Meeting job requirements
  • Self motivation
  • High learning proficiency
  • Team oriented

Certification

I hold a universal EPA 608 certification

Timeline

Service Technician

Ductworks Heating And Cooling
05.2025 - 08.2025

Service Manager

Fogel Services
05.2024 - 05.2025

Lead Installer

Cooper Mechanical Services

Socastee High School