MICHAEL RIGDON
Hesperus,CO
Summary
A dedicated employee with over 25 years' experience of proven success in the automotive industry. Skilled in customer service conflict resolution, technical understanding of automotive systems, and warranty administration. Excel at communication, problem-solving, and time management to deliver exceptional service experiences.
Overview
29
29
years of professional experience
Work History
Service Writer/Warranty Administrator
Fun Center Cycles
Durango, CO
04.2025 - Current
- Stabilized an overwhelmed service department by taking on additional service-writing and operational responsibilities. Improving workflow efficiency and contributing to a 17% year-over increase.
- Communicated with technicians regarding service needs and parts requirements.
- Processed warranty claims and ensured compliance with company policies.
- Maintained customer records and updated service history in the database.
- Provided product knowledge to customers about maintenance and accessories.
- Collaborated with team members to improve workflow efficiency in the service department.
Full-Time Family Care Giver
Las Vegas, NV
02.2024 - 04.2025
- Coordinated medical appointments
- Supplied round the clock care inclusive of dispensing medications, bathing, feeding, and running errands.
Service Manager/Warranty Administrator
Morehart Murphy Chevrolet
Durango, CO
02.2022 - 02.2024
- Resolve issues affecting clients and employees.
- Submitted warranty repair claims to manufacturer for payment.
- Managed service department operations and ensured efficient workflow.
- Supervised service staff and provided training on customer service standards.
- Coordinated scheduling of repairs and maintenance for customer vehicles.
- Resolved customer complaints and ensured satisfaction with service outcomes.
- Developed standard operating procedures for improved service efficiency.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
Service Manager
Northside Ford
San Antonio, TX
10.2014 - 12.2021
- Expeditiously promoted resulting in attaining the highest levels of customer retention.
- Forecast goals and objectives with team of 15 Service Writers.
- Maintain well organized shop and service records.
- Coordinated scheduling of service appointments for vehicles.
- Supervised service staff to ensure quality customer service.
- Developed relationships with customers to enhance satisfaction.
- Resolved customer complaints efficiently and professionally.
- Ensured compliance with safety standards in service practices.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Operations Manager
Mainstreet Garage
San Antonio, TX
09.1997 - 10.2014
- Provide estimates to customers resulting in increased sales.
- Oversaw daily operations and ensured efficient workflow management.
- Implemented process improvements to enhance service delivery standards.
- Managed inventory control and procurement of garage supplies and equipment.
- Coordinated scheduling to optimize labor resources and service availability.
- Monitored compliance with safety regulations in all operational areas.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Maintained accurate inventory records to track stock levels and minimize costs.
Education
Fort Knox High School
Fort Knox, KYSkills
- Leadership Expertise
- Organizational Skills
- Cultural Sensitivity
- Exceed Quotas
- Time Management
- Relationship Building
- Forecast Sales Goals
- Powerful Communicator
- Entrepreneurial
- Ordering
- Tenacious Negotiator & Closer
- Purchasing
Accomplishments Certifications
- Recipient of multiple 'Mark of Excellence Awards'
- Certified GM & Ford Service Writer/Manager & Warranty Administrator.
- Accredited in various aspects of off-road ATV, UTV, and all types of motorcycles
Timeline
Service Writer/Warranty Administrator
Fun Center Cycles
04.2025 - Current
Full-Time Family Care Giver
02.2024 - 04.2025
Service Manager/Warranty Administrator
Morehart Murphy Chevrolet
02.2022 - 02.2024
Service Manager
Northside Ford
10.2014 - 12.2021
Operations Manager
Mainstreet Garage
09.1997 - 10.2014
Fort Knox High School