MICHAEL RIGGIO
Weston,MA
Summary
Personable and energetic, well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems, screening, and answering numerous phone lines daily. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration. Offers honed competencies in data entry, database management, and scheduling. Experienced with client relationship management, ensuring satisfaction and loyalty. Utilizes strategic sales techniques to identify and capitalize on opportunities—knowledge of CRM systems and effective communication for optimal results.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
Lansing Building Products
Norwood, MA
05.2025 - 12.2025
- Strong verbal communication for handling inbound and outbound calls and talking with customers, Interpersonal skills to build rapport and assist customers effectively.
- Customer-focused sales skills, processing orders and preparing quotes for products like windows and exterior building materials.
- Product knowledge, familiarity with building principles and the company's building products.
Financial Advisor
Northwestern Mutual Insurance
Wellesley, MA
11.2024 - 05.2025
- Evaluate financial data, trends, and forecasts to support business decisions.
- Analyze investment opportunities and risks related to Northwestern Mutual's portfolios.
- Assist in preparing financial models, budgets, and long term financial projections by monitoring key financial metrics and provide insights on revenue, expenses, and profitability.
- Prepare financial reports, dashboards, and presentations for clients.
- Work with other financial advisors, leadership, and internal teams to optimize financial strategies.
- Ensure financial activities align with industry standards and company policies.
Sales Person
Matthews Nissan of Wellesley
Wellesley, MA
05.2024 - 09.2024
- Greeted incoming visitors and customers professionally and friendly.
- Directed Service and Parts customers to proper departments.
- Trained in a sales process to become aware of customers’ needs in a vehicle and their wants in a vehicle which are two different points of a sale, one can be compromised upon while the other cannot.
- Repeated the same sales process with every customer so as to not have to think about doing it, by just doing it.
- Helped customers understand features of the vehicle of their choice and tell them what features are standard and which can be optioned in depending on trim level and packages.
- Developed phone skills for bringing customers into the show room and setting appointments with customers to pick up their new vehicles as well as to come in and test drive.
- Provided pricing options for customers as well as financing options depending on the budget the customer set for their need.
Parttime-Receptionist
Bernardi Nissan & Bernardi Toyota
Wellesley, MA
07.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted in Sales transactions by running credit cards, taking checks, and taking cash then creating and printing the receipt.
- Storing Sales receipts information in Excel.
Receptionist
Herb Chambers Jaguar And Land Rover
Sudbury, MA
06.2022 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
Cashier
Nordstrom Rack
Framingham, MA
05.2021 - 08.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Production Assistant
Grindestone Medical
Weston, MA
07.2018 - 11.2018
- Assisted in assembly and design of product prototype
- Stayed alert, active and ready to respond to any request at any time using variety of available resources.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
Golf Caddy
Weston Country Club
Weston, MA
07.2017 - 08.2017
- Assisted golfers with selecting clubs, choosing strategies and lining up shots.
- Maintained smooth pace of play for golfers on course.
- Repaired divots and ball marks and raked bunkers to increase course attraction and boost membership rates.
- Carried two bags of clubs for full 18-hole rounds of golf.
- Cleaned and maintained balls, clubs and course amenities.
Education
Bachelor of Science - Marketing
Bentley University
Waltham, MA05.2024
High School Diploma - undefined
Weston High School
Weston, MA06.2020
Skills
- Business Administration
- Mail Handling
- Verbal and Written Communication
- Business Correspondence
- Office Equipment Operation
- Telephone Skills
- PC Proficiency
- Business Operations Understanding
- Multi-Line Telephone Systems
- Spreadsheet Tracking
- Visitor Check-In
- Reception Desk Management
- Customer service
- Attention to detail
- Cheerful and energetic
- Product knowledge
- Relationship development
- Adept multi-tasker
- Superior organizational skills
- Upselling and cross selling
Languages
Spanish
Awards
- Eagle Scout
- Two time high school state champion rower.
- Multiple volunteer activities associated with Perkins School for the Blind, Watertown
- Children's counselor, Early Connections Conference (2017)
- Creating accessible raised garden beds for horticulture program, Eagle Scout Project (2019)
- Member of set up crew, Deafblind International Network of the Americas Conference (2018)
Timeline
Inside Sales Representative
Lansing Building Products
05.2025 - 12.2025
Financial Advisor
Northwestern Mutual Insurance
11.2024 - 05.2025
Sales Person
Matthews Nissan of Wellesley
05.2024 - 09.2024
Parttime-Receptionist
Bernardi Nissan & Bernardi Toyota
07.2023 - 05.2024
Receptionist
Herb Chambers Jaguar And Land Rover
06.2022 - 08.2022
Cashier
Nordstrom Rack
05.2021 - 08.2021
Production Assistant
Grindestone Medical
07.2018 - 11.2018
Golf Caddy
Weston Country Club
07.2017 - 08.2017
High School Diploma - undefined
Weston High School
Bachelor of Science - Marketing
Bentley University