Michael Riley
Spanish Fort,AL
Summary
Proven leader at Quincy Compressor!
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
Customer Success Manager
Quincy Compressor
02.2023 - Current
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Spearheaded adoption of new customer success platform, optimizing team workflows and improving efficiency.
- Coordinated with product team to address critical customer issues, ensuring timely resolution and maintaining trust.
- Fostered strong relationships with key accounts, ensuring high levels of customer satisfaction and loyalty.
- Streamlined communication channels between customer success and engineering teams, expediting issue resolution.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Value Stream Leader
Quincy Compressor
08.2020 - 02.2023
- Served as an escalation point for critical issues within the value stream, driving timely resolution and mitigating potential negative impacts.
- Utilized data-driven decision-making to identify opportunities for process improvements that led to increased productivity.
- Promoted a safety-first culture within the team, resulting in reduced workplace injuries and incidents.
- Established clear performance expectations for the team, enabling them to focus on achieving key objectives aligned with organizational goals.
- Fostered an environment of open communication among team members to promote idea sharing, problem-solving, and continuous learning.
- Enhanced team performance through focused coaching, training, and development of team members.
- Streamlined operations by identifying bottlenecks, addressing root causes, and implementing corrective actions.
Team Leader
Quincy Compressor
02.2007 - 08.2020
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Assembly Operative
Quincy Compressor
07.1997 - 02.2007
- Increased production efficiency by assembling components quickly and accurately.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
Education
High School Diploma -
Daphne High School
Daphne, AL05-1996
Skills
- Staff mentoring & leadership
- Inter-department collaboration
- Strategic communications
- Cross-functional coordination
- Multitasking Abilities
- Reliability
- Team building
- Problem-solving aptitude
- Communication Skills
Timeline
Customer Success Manager
Quincy Compressor
02.2023 - Current
Value Stream Leader
Quincy Compressor
08.2020 - 02.2023
Team Leader
Quincy Compressor
02.2007 - 08.2020
Assembly Operative
Quincy Compressor
07.1997 - 02.2007
High School Diploma -
Daphne High School
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