Michael Riley
Astoria,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Lease Returns Manager
Roslyn, Rallye Motor Company Mercedes-Benz
02.2022 - Current
- Inspecting about 5 lease returns per day for paint work, tire tread, and brake wear to make educated decisions whether to buy, or return vehicles back to Mercedes Benz Financial Services.
- Based on inspection, I forecast costs for each vehicle. Costs includes, price of tires, price of brakes, price of panel work, plus price of vehicles.
- Communicating with Mercedes Benz Financial Services via email or phone call in regards to customer issues. Ensuring to reach out to customers to thoroughly explain situation at hand.
- Gathering data for recent auction purchases for similar vehicles amongst the Northeast region. Auction prices gives ideas of how much vehicles can be sold for if it's sitting in inventory for too long.
- Documenting returned and purchased vehicle details in excel to track recent transactions.
- Managing invoices for recent purchases in shared folder where administration knows how much each car was purchased for and when.
- Managing a team of 5 valets; Teaching them how to properly inspect vehicles, accurately reporting which valet inspected which car.
- Providing feedback on what was done right or what may have been missed for each inspection. Goal is to make sure valets get paid on each car that was thoroughly inspected.
Sales Associate
Rallye Motor Company Mercedes Benz
02.2022 - Current
- Helping customers locate products and checked store system for merchandise at other sites.
- Preparing merchandise for sales floor by pricing or tagging using stock numbers.
- Handling paperwork for over 20 Floor Sales People to ensure sales goes through.
- Having deep knowledge of monthly promotions, specials and interest rates to demonstrate to customers. Guiding them on suitable options for them going forward.
- Maintaining a calm demeanor and professionally managing issues in busy, high-stress situations.
Product Delivery Specialist
Rallye Motor Company Mercedes Benz
02.2022 - Current
- Delivering orders to customers to drive full satisfaction.
- Maintaining positive relationships with customers to promote continued business opportunities.
- Using excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Handling customer concerns and issues by answering questions and escalating major problems to supervisor.
- For each delivery, a customer has to be set up with an app that can control everything from the phone to the car. I extensively explain all the features of the app so customers know exactly how to use it.
Service BDC Coordinator
Rallye Motor Company Mercedes Benz
01.2019 - 01.2022
- Maintained confidential records and documentation in Xtime database.
- Attended and participated staff meetings and training seminars.
- Assisted customers with appointment scheduling and transportation arrangements to maintain an appointment for service.
- Managed paperwork for all appointments coming in the next day. Made sure all appointments were set correctly, as well as adding a recall or inspection to an appointment if needed.
- Maintained a positive attitude everyday to ensure customer satisfaction.
Education
Bachelor of Science - Marketing
St. John's University
Queens Skills
- Problem-Solving
- Customer service
- Sales
- Public speaking
- Teamwork
- Procurement
- Microsoft Office
- Managing Inventory
Timeline
Lease Returns Manager
Roslyn, Rallye Motor Company Mercedes-Benz
02.2022 - Current
Sales Associate
Rallye Motor Company Mercedes Benz
02.2022 - Current
Product Delivery Specialist
Rallye Motor Company Mercedes Benz
02.2022 - Current
Service BDC Coordinator
Rallye Motor Company Mercedes Benz
01.2019 - 01.2022
Bachelor of Science - Marketing
St. John's University
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