Samuel Colón
Lakeland,FL
Summary
Driven professional with a proven track record at Lakeshore Management, enhancing customer satisfaction and team efficiency through exceptional service and innovative solutions. Expert in lease negotiation and property management, coupled with outstanding communication and collaboration skills, consistently exceeding sales targets. Achieved significant improvements in customer experience and operational processes. Approachable Leasing Manager talented at providing outstanding customer service to both prospective and current residents. Adept at ensuring community occupancy and compliance with all regulations and standards. Proficient in aiding the management and leasing team in maintaining property standards. Personable Salesman with top-level skills in customer service. Organizes inspections, supervises issue resolution, and coordinates showings. Superb time management abilities focused on working within client schedules.
Overview
7
7
years of professional experience
Work History
Sales and Lease Manager
Lakeshore Management
2024.01 - 2024.08
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Enhanced company reputation by providing exceptional customer service and support.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Collaborated with team members to achieve monthly sales targets.
- Improved team efficiency by implementing new case management system for tracking constituent issues and concerns.
- Played key role in negotiating terms of major infrastructure project, ensuring it met environmental and budgetary guidelines.
- Raised awareness on environmental issues by organizing and participating in community clean-up events, leading to increased public engagement.
Lead Installer
Luxury Bath Tampa Bay
2017.11 - 2023.08
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
- Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
- Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
- Loaded and unloaded building materials used for construction.
- Participated in industry training programs, staying updated on the latest technologies and best practices in the field of installations.
- Removed damaged tile, brick and mortar as part of project demolition.
- Laid out materials and system components to prepare for installation.
- Developed customized installation plans to cater to individual client needs and preferences.
- Calculated materials and time needed for each job.
- Installed complete systems at new residential and business construction sites.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Education
High School Diploma -
Efraín Sanchez Hidalgo
Moca, PRSkills
- Goal-Oriented
- Property Management
- Sales experience
- Social Media Marketing
- Advertising expertise
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Customer service-focused
- Microsoft Office
- Leasing and sales
- Property Showing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved Sales by completing promotions and marketing with accuracy and efficiency.
Professional Singer
Winner of "La Voz US" (Spanish The Voice) of 2020.
I sing at weddings and corporate or private events.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales and Lease Manager
Lakeshore Management
2024.01 - 2024.08
Lead Installer
Luxury Bath Tampa Bay
2017.11 - 2023.08
High School Diploma -
Efraín Sanchez Hidalgo
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