Michael Risley
Des Plaines,IL
Summary
Results driven professional with a strong background in customer service, technical support, and operations management, seeking to leverage my skills in a Technical role. Experienced in providing exceptional service, managing client relationships, and troubleshooting complex issues. I bring a strong attention to detail and commitment to ensuring smooth operations. With a proven ability to analyze data, track performance, and collaborate with teams, I am well equipped to handle diverse responsibilities in a dynamic, fast paced environment while ensuring accurate and efficient service delivery.
Overview
7
7
years of professional experience
Work History
SMT Technician
CNC Service Company
03.2025 - Current
- Shipping and Receiving
- Disassembly and Cleaning of Haas Drives
- Disassembly and Cleaning of Haas Servos
- Reassembly, Reconditioning and Repair of Haas Drives
- Reassembly, Reconditioning and Repair of Haas Servos
- Bench Test and Functional Machine Testing
- Diagnostics and Documentation
Quick Lane Service Advisor
The Ford Motor Co
08.2024 - 03.2025
- Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving customer concerns
- Establish job assignments with related functions for each employee
- Documents repair order changes
- Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy
- Supervise work of all lube technicians
Field Service Engineer & Operations Manager
DC Tech
02.2021 - 01.2025
- Assisted in maintaining critical network infrastructure within communications systems, ensuring system functionality and minimizing downtime
- Built and maintained customer communication databases, offering data retrieval assistance and remote monitoring
- Collaborated with engineers on communication system implementations, utilizing basic Linux commands to maintain databases and systems
- Managed client connections and assisted in scheduling POC, strengthening customer relationships
- Tracked equipment performance and coordinated preventative maintenance to avoid equipment failure
Technician
Visiplex
02.2021 - 11.2022
- Diagnosed and resolved complex technical issues with customers via phone and in person
- Conducted RF analysis to ensure zero interference and smooth system performance
- Trained clients and new employees on proper equipment use and repair procedures
- Created technical documentation and test plans, contributing to increased device availability
- Assisted in system installation and troubleshooting, leading to better customer satisfaction and product reliability
Assistant Service Technician
EVO Coin Services
03.2020 - 02.2021
- Managed inventory, received shipments, and documented machine damage for repair
- Utilized power tools and specialized knowledge to repair and rewire arcade equipment and components
- Worked on assembly, maintenance, and cleanup, contributing to smooth event setups
- Assisted in troubleshooting and repairing computer systems, including motherboards and TV chassis
General Service Technician
Pep Boys
06.2018 - 03.2020
- Provided essential vehicle services, including oil changes, tire services, and filter replacements
- Assisted in maintaining clean and safe shop conditions, while also supporting the front-end customer service team
- Contributed to administrative tasks such as generating reports, managing stock, and processing store deposits
Assistant Manager
Pep Boys - Automotive Service & Tires
04.2018 - 03.2020
- Coordinated employee schedules and managed shop operations
- Assisted in forecasting, budgeting, and cost-saving measures
- Developed long-term relationships with customers to ensure repeat business
- Supported service appointments by managing technician assignments, parts orders, and customer communications
Education
No Degree - Electrical Engineering
Oakton Community College
Des Plaines, IL06-2027
High School Diploma -
Maine East
Park Ridge, IL06-2018
Skills
- Customer Service & Communication
- Data Management & Reporting
- Team Collaboration & Project Management
- Time Management & Multi-tasking
Timeline
SMT Technician
CNC Service Company
03.2025 - Current
Quick Lane Service Advisor
The Ford Motor Co
08.2024 - 03.2025
Field Service Engineer & Operations Manager
DC Tech
02.2021 - 01.2025
Technician
Visiplex
02.2021 - 11.2022
Assistant Service Technician
EVO Coin Services
03.2020 - 02.2021
General Service Technician
Pep Boys
06.2018 - 03.2020
Assistant Manager
Pep Boys - Automotive Service & Tires
04.2018 - 03.2020
No Degree - Electrical Engineering
Oakton Community College
High School Diploma -
Maine East
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