Michael Rivera

Work History

Instacart

09.2021 - Current

Worked productively with customers to meet order requirements and service expectations.
Consistently met deadlines and quality goals for accuracy and timeliness.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty. Orders completed 1,827
Demonstrated respect, friendliness and willingness to help wherever needed
Exercised leadership capabilities by successfully motivating and inspiring others
Paid attention to detail while completing assignments
Cultivated interpersonal skills by building positive relationships with others
Proven ability to learn quickly and adapt to new situations
Developed and maintained courteous and effective working relationships
Adaptable and proficient in learning new concepts quickly and efficiently
Skilled at working independently and collaboratively in a team environment
Demonstrated a high level of initiative and creativity while tackling difficult tasks
Self-motivated, with a strong sense of personal responsibility

Temana Associates Inc.

12512 84th Rd,Queens, NY 11415, NY

01.2021 - 08.2021

Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Carried out day-day-day duties accurately and efficiently.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted elderly and disabled passengers entering and exiting shuttle.
Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
Remained calm and poised in emergent situations.

NYCTA

06.2013 - 03.2020

Provided passenger assistance, collected fares and offered schedule and route information.
Operated with safety and skill to avoid accidents and delays.
Transported customers to and from [Location].
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

Sinai Van Service

02.2008 - 05.2013

Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
Helped passengers with luggage, collected fares and politely answered questions.
Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Carried out day-day-day duties accurately and efficiently.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
Read maps and followed written and verbal geographic directions.
Planned routes based on knowledge of local areas, GPS information and customer preferences.
Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
Assisted elderly and disabled passengers entering and exiting shuttle.