Kathy Jacobs
Rocky Point,NC
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Versatile team member offering over [Number] years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.
Overview
33
33
years of professional experience
Work History
Instacart Shopper
Instacart
04.2019 - Current
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Picked and packed order items.
Real Estate Broker
Keller Williams
09.2019 - 01.2021
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Arranged for inspections and surveys of sold properties.
Cafe Owner
Self Employed
11.2015 - 07.2018
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
Salon Owner/Operator
Self Employed
06.2011 - 07.2017
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Learned and remained updated on statutory requirements and regulations.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Salon Owner/Operator
Self Employed
04.1997 - 07.2001
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Learned and remained updated on statutory requirements and regulations.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Salon Owner/Operator
Self Employed
09.1990 - 02.1996
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Learned and remained updated on statutory requirements and regulations.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Education
Real Estate Broker
Fonville Morisey Real Estate School
Cary,NC09.2018
Cosmetology Lisence - Cosmetology Education
Mitchell's Hair Styling Academy
Raleigh, NC07.1986
High School Diploma -
Southern High School
Durham, NC06.1984
Skills
- Product Knowledge
- Personal Interviews
- Personal Grooming Standards
- Delivery Management
- Customer Buying Habits
- Personal Shopping
- Mobile Ordering Understanding
- Delivery Procedures
Timeline
Real Estate Broker
Keller Williams
09.2019 - 01.2021
Instacart Shopper
Instacart
04.2019 - Current
Cafe Owner
Self Employed
11.2015 - 07.2018
Salon Owner/Operator
Self Employed
06.2011 - 07.2017
Salon Owner/Operator
Self Employed
04.1997 - 07.2001
Salon Owner/Operator
Self Employed
09.1990 - 02.1996
Real Estate Broker
Fonville Morisey Real Estate School
Cosmetology Lisence - Cosmetology Education
Mitchell's Hair Styling Academy
High School Diploma -
Southern High School
Similar Profiles
China BeiermeisterChina Beiermeister
Customer Service Representative at InstacartCustomer Service Representative at Instacart
Jennifer HolstromJennifer Holstrom
Instacart Shopper at InstacartInstacart Shopper at Instacart
Qua'Onna LeggsQua'Onna Leggs
Independent Contractor at InstacartIndependent Contractor at Instacart
Korbin MarquezKorbin Marquez
Grocery Shopper at InstacartGrocery Shopper at Instacart
Scott DykesScott Dykes
Service Plumber at H&S Plumbing And HeatingService Plumber at H&S Plumbing And Heating