Summary
Overview
Work History
Education
Skills
Timeline
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Michael Rivera

Deltona

Summary

Dynamic leader with extensive experience at Green Solutions of Florida, driving brand awareness and operational efficiency. Proven track record in team building and training, enhancing performance and achieving high employee satisfaction. Expert in budget management and strategic planning, optimizing resources to boost profitability and foster long-term client relationships.

Overview

9
9
years of professional experience

Work History

General Manager

Green Solutionw of Florida
09.2022 - 04.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Oversaw all company operations including sales, marketing and install payroll, and field operations for a leading energy efficiency company.
  • Managed payroll processing and ensured timely payment of all company bills, utilities and vendor invoices.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Vice President of Marketing

Green Solutions of Florida
12.2020 - 09.2022
  • Increased brand awareness by developing and executing comprehensive marketing campaigns.
  • Mentored junior team members, fostering a culture of continuous learning and professional growth within the marketing department.
  • Drove company branding efforts to increase market presence and brand recognition.
  • Optimized marketing budget allocation to maximize return on investment, prioritizing high-impact initiatives.
  • Oversaw a team of marketing professionals and collaborated with sales leadership to align messaging and drive lead generation,

Marketing Manager

Green Solutions of Florida
10.2018 - 12.2020
  • Managed and trained the in house outbound call center team responsible for scheduling appointments for the sales representatives.
  • Created call scripts, scheduling workflows, and performance tracking reports to improve appointment setting and conversion rates.
  • Held interviews, conducted onboarding, and led training classes for new marketing and call center employees.
  • Organized and ran home show and local event marketing to generate leads, promote services and build community brand awareness.

Marketing Manager

American Power Solutions
05.2017 - 10.2018
  • Managed and operated the in house outbound call center focused on lead generation and scheduling appointments for the sales team.
  • Hired, trained and supervised call center agents to ensure consistent performance and proffesionalism.
  • Created and analyzed productivity reports to track and improve individual and team performance.

Quality Assurance Manager

American Power Solutions
06.2016 - 05.2017
  • Monitored and evaluated call center agent performance to ensure high quality customer interactions and appointment setting.
  • Developed and implemented quality assurance protocols and coaching strategies to improve conversion rates.
  • Conducted regular audits of calls and appointments to identify training needs and process improvements.
  • Collaborated with management to align QA standards with the business' overall goals.

Education

Business Management

Seminole State College of Florida
Sanford, FL
05-2012

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership

Timeline

General Manager

Green Solutionw of Florida
09.2022 - 04.2025

Vice President of Marketing

Green Solutions of Florida
12.2020 - 09.2022

Marketing Manager

Green Solutions of Florida
10.2018 - 12.2020

Marketing Manager

American Power Solutions
05.2017 - 10.2018

Quality Assurance Manager

American Power Solutions
06.2016 - 05.2017

Business Management

Seminole State College of Florida

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Michael Rivera