Overview

Work History

Education

Skills

Timeline

Michael Rivera

Staten Island,NY

Overview

years of professional experience

Work History

Assistant Service Manager / Shop Dispatcher

Brooklyn Jeep, Chrysler, Dodge, Ram

Brooklyn, NY

03.2025 - 02.2026

Increased technician efficiency by 15% through improved dispatching, clearer communication, and proactive workload balancing.
Contributed to a 10–12% improvement in overall shop throughput, reducing average repair cycle time.
Helped raise CSI scores by 8 points through consistent customer updates, faster issue resolution, and improved advisor-technician communication.
Reduced parts-related delays by 20% through tighter vendor coordination and forecasting.
Ensured 100% compliance with warranty, manufacturer, and safety standards, reducing rejected claims and rework.
Supported advisors and technicians in prioritizing repairs, improving same-day RO completion rates.
Assisting with hiring, training, and evaluating service advisors and technicians, and managing employee schedules.
Maintaining inventory levels, controlling service department expenses, monitoring warranty activity.

Shop Foreman / Dispatcher

Chrysler, Jeep, Dodge of Paramus

Paramus, NJ

07.2022 - 03.2025

Directed daily operations for a high-volume service department, improving technician productivity by 12–15% through optimized scheduling and workflow.
Improved repair quality and reduced comeback rates by 10% through enhanced oversight and diagnostic support.
Strengthened customer satisfaction by serving as a primary liaison, contributing to a 5–7 point CSI increase.
Collaborated with parts and service teams to reduce repair delays, improving on-time delivery metrics.
Maintained accurate repair orders and reporting, supporting improved departmental profitability.
Enforced safety protocols that resulted in zero OSHA violations during tenure.
Monitors safety compliance, cleanliness, and maintains shop tools and equipment.
Assists in identifying needed parts and coordinates with parts departments or vendors to minimize downtime.
Assigns repair orders (ROs) to technicians based on job complexity, skill level, and current availability.

Recycling Supervisor

Pratt Industries

Staten Island, NY

12.2019 - 07.2022

Managed maintenance schedules for a fleet of 50+ industrial/commercial vehicles, improving fleet uptime by 18%.
Reduced equipment downtime by implementing preventive maintenance strategies.
Strengthened vendor relationships with DSNY, Amazon, and Target, improving operational efficiency.
Maintained inventory accuracy and reduced parts shortages by 25%.
Ensured strict adherence to safety protocols, contributing to a zero-incident safety record.

Transportation Operating Supervisor

Consolidated Edison

Queens, NY

05.2017 - 12.2019

Oversaw daily operations for utility fleet maintenance, improving return-to-service times.
Delivered hands-on training that improved mechanic safety compliance and reduced incidents.
Supervised a team of auto mechanics responsible for maintenance and repair of light-, medium-, and heavy-duty fleet vehicles, improving vehicle availability and return-to-service times.
Oversaw fleet maintenance operations to ensure all repairs met manufacturer requirements, regulatory standards, and internal quality expectations.
Managed daily operations of local bulk fuel stations and coordinated parts/supply room logistics, ensuring consistent availability of critical materials and reducing repair delays.
Implemented safety programs that supported Con Edison’s “zero harm” culture, contributing to improved safety compliance and reduced workplace incidents.
Controlled labor, contractor, and material expenditures within authorized limits, supporting cost-efficient fleet operations.
Led, trained, and evaluated staff performance, fostering a diverse, inclusive, and high-performing work environment.
Played an active role in storm restoration and emergency response operations, providing leadership and support during non-business hours to maintain fleet readiness.
Coordinated parts distribution and inter-garage support, reducing downtime and improving operational continuity across multiple locations.

Automotive Supervisor / Head Mechanic

Preferred Supreme