MICHAEL ROBINSON
Taylors
Summary
Results-oriented Support offering 3 years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Regional Support Center
Charter Spectrum
08.2023 - Current
- Ensured timely escalation of high-priority issues to appropriate departments for swift resolution, minimizing impact on customers'' businesses.
- Increased customer retention rates by addressing issues proactively and resolving problems promptly.
- Enhanced customer satisfaction by providing timely assistance and effective solutions to their concerns.
- Collaborated with cross-functional teams to identify areas of improvement within the organization, leading to increased efficiency and productivity.
Telesales
Charter Spectrum
01.2022 - 08.2023
- Receive incoming calls from customers looking to add services
- Monitored competitor activity within the market space, adjusting strategies accordingly to maintain a competitive edge in telesales operations.
- Prospected and secured new business through telesales and relationship building.
- Boosted sales revenue through effective telesales strategies and persuasive communication skills.
- Increased customer satisfaction by implementing effective telesales strategies and providing exceptional customer service.
- Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.
- Stayed up-to-date on industry advancements, competitor offerings, and emerging market trends to ensure competitive edge in telesales interactions.
Lead Technician
Industrial Specialty Services (Brand Energy)
03.2011 - 10.2016
- Communicated directly with clients to establish project parameters, produced site maps for client approval, and communicated progress with client throughout length of project
- Leak Detection and Repair Technician (Ldar) Setup routes for team at chemical facilities to monitor valves flanges pumps and connectors Tagging maintenance and Ldar projects following method 21 and HRvoc regulations via EPA Completed LDAR tag audits at: Dixie Chemical, Gulf Bayport Chemical, Jx Nippon, Nalco Champion Experience with Microsoft word Payroll software Microsoft Excel managing time and turning in time sheets Reading P&ID's looking for pumps valves and compressors, that which is in the chemical process with mapping of the facilities reactors
- Working with mostly V.O.C.
Supervisor
Utility Partners of America
11.2016 - 08.2017
- Locate and take Pictures of house power panels via gps device for Duke Energy HPP program, Supervise a crew of 4-5 via gps device, hold safety briefings every morning discussing duties with team
Education
No Degree -
San Jacinto College District
Pasadena, TXSkills
- Mentoring abilities
- Operations Management
- Business Analysis
- Training delivery
- Sales Support
- Teamwork and Collaboration
- Customer Service
- Office Administration
- Training and mentoring
- Project Management
- Quality Assurance
- Computer Skills
Timeline
Regional Support Center
Charter Spectrum
08.2023 - Current
Telesales
Charter Spectrum
01.2022 - 08.2023
Supervisor
Utility Partners of America
11.2016 - 08.2017
Lead Technician
Industrial Specialty Services (Brand Energy)
03.2011 - 10.2016
No Degree -
San Jacinto College District