Clayton Schultz
North Fond du Lac,Wisconsin
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Support Center
Charter Spectrum
Fond du Lac, Wisconsin
11.2022 - Current
- Resolved customer complaints quickly and effectively while maintaining a positive relationship with customers.
- Provided timely updates to impacted customers by analyzing real-time outage data.
- Collaborated effectively with the team to successfully implement new processes.
Operations Admin
FedEx Grounds
Oshkosh, Wisconsin
07.2021 - 10.2021
- Conducted package inspections to ensure product quality and integrity
- Managed equipment preparation to streamline truck loading operations
- Offered support and resolved issues for customers who visited in-store.
- Provided support and guidance to truck drivers on daily tasks
- Streamlined document organization processes
Marketing Specialist
Fondy Auto Electric
Fond du lac, Wisconsin
08.2019 - 04.2021
- Designed visuals such as infographics, logos and banners for company website and other digital outlets.
- Developed an email marketing program with automated workflows to engage customers through newsletters and promotions.
- Developed marketing strategies for existing products, services and new product launches.
- Conducted competitor research to understand the industry dynamics and identify opportunities for growth.
- Monitored online reviews and feedback from customers on various platforms to assess customer satisfaction levels.
- Developed website with a database design team to migrate inventory to cloud database.
Billing Representative
Spectrum
Fond du lac, Wisconsin
10.2018 - 04.2019
- Handled customer calls with effective de-escalation techniques to ensure a positive outcome.
- Assisted customers with questions related to TV, internet, and phone services.
- Performed data entry to update customer accounts with payment details.
- Answered customer inquiries regarding billings, payments, account status.
Web Developer
BBS Agency
Fond du lac, Wisconsin
02.2018 - 06.2018
- Developed and launched new websites for clients
- Implemented innovative graphic solutions to enhance visual representation
- Responsible for addressing and resolving service tickets related to website maintenance
- Collaborated in a team to develop innovative solutions
Web and Graphic Design
Urban Echo Designs
Fond du lac, Wisconsin
10.2018 - 02.2018
- Designed websites for clients, Created images and advertisements for the Diabetes Foundation, Created and touched up logos and images for clients
Technical Support and Web Developer Internship
Menasha Joint School District
Menasha, Wisconsin
05.2017 - 08.2017
- Repaired and setup new Chromebooks, Inspected laptops for distribution, Transferred old website to new content management system, Checked Smart Boards for functionality, Took down and inventoried old computer lab, Worked with Faculty to ensure quality assurance
Technical Support and Website Developer
School District of Lomira
Lomira, Wisconsin
06.2013 - 05.2017
- Ensured the functionality and reliability of technology through setup, repair, and maintenance
- Collaborated with Faculty to identify innovative technology solutions for classrooms
- Resolved various support tickets submitted by faculty members
- Utilized creativity to update events and design web optimized visuals for the website.
- Demonstrated expertise in configuring server-based networking for seamless operation of internet and data systems
Education
Web Developer Technical Diploma -
Moraine Park Technical College
01.2018
Content Management Certificate -
Moraine Park Technical College
01.2016
High School Diploma -
School District of Lomira
01.2013
Skills
- Feedback Analysis
- Training delivery
- Industry Expertise
- Relationship Building
- Customer Assistance
- Learning Management Systems
- Role Playing
- Creative Solution Development
- Team Collaboration
- Multitasking
- Task Prioritization
Accomplishments
- Spectrum Super Star Award
- 2022 Q1 Achievement Award
- 2023 Q1 Achievement Award
Certification
- Certified Regional Support Center I-II, NCTI- 2022
- Certified Regional Support Center II-III, NCTI- 2023
- Certified Regional Support Center III-IV, NCTI- 2023
References
References available upon request.
Timeline
Regional Support Center
Charter Spectrum
11.2022 - Current
Operations Admin
FedEx Grounds
07.2021 - 10.2021
Marketing Specialist
Fondy Auto Electric
08.2019 - 04.2021
Web and Graphic Design
Urban Echo Designs
10.2018 - 02.2018
Billing Representative
Spectrum
10.2018 - 04.2019
Web Developer
BBS Agency
02.2018 - 06.2018
Technical Support and Web Developer Internship
Menasha Joint School District
05.2017 - 08.2017
Technical Support and Website Developer
School District of Lomira
06.2013 - 05.2017
Web Developer Technical Diploma -
Moraine Park Technical College
Content Management Certificate -
Moraine Park Technical College
High School Diploma -
School District of Lomira
- Certified Regional Support Center I-II, NCTI- 2022
- Certified Regional Support Center II-III, NCTI- 2023
- Certified Regional Support Center III-IV, NCTI- 2023
Similar Profiles
Laura MataLaura Mata
Inbound Sales Representative at Charter SpectrumInbound Sales Representative at Charter Spectrum
Jacob RasarJacob Rasar
Maintenance Technician at Charter SpectrumMaintenance Technician at Charter Spectrum
Rogelio FloresRogelio Flores
Maintenance Technician III 3rd Shift at Charter SpectrumMaintenance Technician III 3rd Shift at Charter Spectrum
Maggie BlancMaggie Blanc
Technical Support Representative at Charter SpectrumTechnical Support Representative at Charter Spectrum
Aaliyah LlanosAaliyah Llanos
Digital Shopper at WalmartDigital Shopper at Walmart