Michael Roden
Portland,OR
Summary
Dynamic General Manager with a proven track record at ARAMARK, driving operational excellence and strategic partnerships. Expert in change management and performance measurement, I successfully increased revenue and enhanced client satisfaction through effective team building and cross-functional collaboration. Committed to delivering measurable outcomes aligned with business objectives.
Overview
21
21
years of professional experience
Work History
General Manager – Operational Excellence / Enterprise Client Lead
ARAMARK / NIKE FOOD SERVICE
01.2015 - Current
- Supported Nike’s Global Places & Services (GPS) organization as the senior operational and strategic partner within a complex, multi-site enterprise environment.
- Build and maintain trusted relationships with VP-level and senior stakeholders, advising on operational strategy and enterprise change initiatives.
- Owned long-term success and value delivery of enterprise partnership aligned to workplace, safety, and sustainability objectives.
- Lead enterprise-wide rollout and adoption of new programs, tools, and operational standards across distributed locations.
- Identified operational risks and performance gaps, developed mitigation strategies to ensure continuity and strengthen partnership health.
- Translate customer business objectives into measurable outcomes using KPIs, performance trends, and ROI-focused reporting.
- Partner cross-functionally with procurement, facilities, sustainability, safety, and external vendors to deliver scalable solutions.
- Coached and developed site leadership teams to enhance accountability, consistency, and foster continuous improvement.
General Manager
ROGUE ALES BREWERY
Newport, USA
01.2014 - 01.2015
- Increased peak-season revenue to $8M through operational streamlining and service execution improvements.
- Implemented cost control methodologies and training programs, enhancing operational efficiency and product quality through targeted staff development.
- Managed leadership teams of 6 salaried managers and 40 hourly employees, fostering a collaborative environment to enhance service delivery.
- Led operations for two high-traffic destination restaurant locations, adapting strategies for seasonal demand variability.
- Newport, OR
General Manager
LOMMA BEACH HOUSE / KITE.SE
, Sweden
01.2012 - 01.2014
- Oversaw multi-faceted hospitality, retail, and events operation, achieving $2.5M annual revenue.
- Managed cross-functional teams of salaried leaders, contracted instructors, and hourly staff, ensuring seamless operations.
- Established strategic brand partnerships, serving as national representative and primary retailer for Airush Kites, enhancing market reach.
- Managed projects and partnerships in Sweden
Regional Sales Director
LEARNSOMETHING INC.
Tallahassee, USA
01.2005 - 01.2011
- Collaborated with C-suite and senior decision-makers to align learning solutions with business goals, driving strategic initiatives.
- Developed long-term customer relationships through consultative, outcome-based selling, leading to increased account loyalty.
- Managed enterprise and mid-market customer relationships across multi-state territory, enhancing customer satisfaction and retention.
- Tallahassee, FL
Education
Bachelor of Science - Small Business Management
Florida State University
Tallahassee, FLSkills
- Operational strategy
- Performance measurement
- Change management
- Program rollout
- Risk management
- Stakeholder engagement
- Client relationship management
- Cross-functional collaboration
- Team building
- Employee development
Timeline
General Manager – Operational Excellence / Enterprise Client Lead
ARAMARK / NIKE FOOD SERVICE
01.2015 - Current
General Manager
ROGUE ALES BREWERY
01.2014 - 01.2015
General Manager
LOMMA BEACH HOUSE / KITE.SE
01.2012 - 01.2014
Regional Sales Director
LEARNSOMETHING INC.
01.2005 - 01.2011
Bachelor of Science - Small Business Management
Florida State University