Michael Rodriguez
Phoenix,AZ
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Sneaker match tees
Scottsdale, AZ
01.2020 - 06.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
AT&T Mobility
Mesa, AZ
10.2017 - 04.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Care/ Sales/Retention Department
Convergence
Bogota, Colombia
10.2012 - 01.2015
- Would take inbound calls for three different Services Internet/ Cell Phone/ Cable to help them with their needs or bill. Mainly was getting knows to customer needs and wants to put them in a better position to retain as customer. Would handle billing and fully break down customer statement and charges.
Education
High School Diploma -
Primavera Online School
Scottsdale, AZ10-2009
Skills
- Inbound and Outbound Calling
- Data Collection
- Scheduling
- Account updating
- Product Knowledge
- Appointment Scheduling
- Customer consulting
- Order Fulfillment
- Customer Relations
- Refunds processing
- Microsoft Office expertise
- Active Listening
- Shipping and receiving understanding
- De-Escalation Techniques
- Microsoft Outlook
- Call center experience
- Tracking complaints
- High-energy attitude
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Customer Service Representative
Sneaker match tees
01.2020 - 06.2024
Customer Service Representative
AT&T Mobility
10.2017 - 04.2020
Customer Care/ Sales/Retention Department
Convergence
10.2012 - 01.2015
High School Diploma -
Primavera Online School
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