Michael Rojo
Spokane Valley
Summary
Results-driven sales professional with a strong background in account management and teamwork. Demonstrated ability to develop lasting customer relationships and effectively resolve issues, contributing to long-term business growth and enhanced service satisfaction.
Hardworking employee enthusiastic about learning Avista field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Salesman
Airgas
Spokane, WA
02.2022 - Current
- Developed and maintained strong customer relationships to drive sales growth.
- Conducted product demonstrations to educate customers on features and benefits.
- Collaborated with team members to optimize inventory management processes.
- Utilized CRM software to track sales activities and customer interactions.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Presented professional image consistent with the company's brand values.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
Truck Driver
A-L Compressed Gases
Spokane, WA
02.2014 - 02.2022
- Operated commercial vehicles to deliver compressed gases safely and efficiently.
- Maintained compliance with safety regulations, ensuring safe transport of hazardous materials.
- Conducted pre-trip inspections to verify vehicle readiness and adherence to maintenance protocols.
- Collaborated with dispatchers to optimize delivery schedules and routes for timely service.
- Trained new drivers on operational procedures, safety protocols, and equipment handling.
- Implemented best practices for load securing, enhancing safety during transportation processes.
- Resolved customer concerns regarding deliveries, fostering positive relationships and service satisfaction.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Fostered a supportive environment among the driving team, leading by example and offering help when needed.
- Strengthened relationships with clients by providing exceptional service and timely communication.
- Achieved high levels of customer satisfaction, reliably meeting specific delivery instructions.
- Increased efficiency in loading and unloading processes, utilizing proper equipment handling techniques.
- Supported new drivers by sharing best practices and insights gained from experience on the road.
Education
High School Diploma -
Universty High School
SpokaneSkills
- Customer relationship management
- Customer service
- Networking and partnerships
- Relationship selling
- Customer retention
- Proposal development
- Contract negotiations
- Account management
- Territory management
- Teamwork and collaboration
Timeline
Salesman
Airgas
02.2022 - Current
Truck Driver
A-L Compressed Gases
02.2014 - 02.2022
High School Diploma -
Universty High School