MICHAEL ROMANOSKI
Trevorton,PA
Summary
Experienced Manager of 25 years with a demonstrated history of working in the 3PL, Distribution and Supply Chain Industries. Skilled in Customer Service, Business Process Improvement, Project Management, Warehouse Management Systems, Inventory Control, Data Analysis and Team Building. Strong operations professional with education focused on Business and Supply Chain Management from Penn State University and Six Sigma Lean Processes from Villanova University.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Capstone Logistics
Peachtree Corners, GA
05.2019 - Current
- Responsible for driving partner satisfaction and organizational focus while delivering operational excellence and exceeding partner expectations
- Multi-state role requiring travel up to 75% of the time
- Provide leadership, support, advocacy and vision to a group of Site Operation Managers
- Responsible for planning, organizing, directing, coordinating, and administrating all warehouse activities including managing orders, and fulfilling sales while exceeding gross margin goals and growth objectives established by the Executive Leadership Team
- Analyze operational and financial data to identify opportunity for improvement, implement new processes and control the outcome
- Partner data transparency to include inbound and outbound schedule workflow analysis, volume to workforce ratio and product slotting velocity analysis
- Implement new technologies and systems to optimize operational efficiencies in the region.
- Develop and implement strategies to improve operational efficiency across the region.
- Provide direction on budgeting, forecasting, capital expenditures and other financial matters.
- Develop relationships with customers in the region through frequent visits or calls.
- Manage regional staff, including hiring, training, performance reviews and disciplinary actions.
- Led process improvement projects focused on increasing quality standards throughout the region.
- Review financial reports and identified opportunities for cost savings.
- Create policies and procedures related to safety, security, personnel management and other topics.
- Conduct regular meetings with senior management to review progress towards goals and objectives.
- Work with management team to develop operational goals aligned with business strategy.
- Recognize employees for demonstrating excellent service resulting in increased company morale.
- Develop and maintain client relationships to grow business and improve account retention.
- Implement successful business strategies to increase revenue and target new markets.
Manager of Business, Finance and Integration
Capstone Logistics
Peachtree Corners, GA
03.2019 - 05.2019
- Direct and drive operational site start ups across the country.
- Teach, monitor and control Technical integrations.
- System and Operational development of new site management along with high level quality and partner satisfaction.
- Build strong relations with partner management teams through consistent communication and high level of transparency.
- Enforce customer service standards and resolved customer problems to uphold quality service.
- Coach, mentored and trained team members in order to improve their job performance.
- Complete thorough opening, closing and shift change functions to maintain operational standards each day.
- Develop and implemented strategies to increase customer satisfaction and loyalty.
- Establish processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Create monthly reports for senior management summarizing operational performance metrics.
- Implement new technologies to streamline operations, reduce costs, and improve customer service.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Analyze business performance data and forecasted business results for upper management.
Distribution Center Manager
Wesco Aircraft
Jonestown, PA
11.2018 - 02.2019
- Accountable for overseeing a 400K sq/ft Distribution Center and aligning the location to strategically meet and/or exceed organizational goals as outlined in the Regional and Distribution Center Policy Deployment and Macro Plans
- Responsible for ensuring all operational activities and training initiatives are in accordance with company's Warehouse Work Instructions, Standard Work, TQM/CI Plans, Federal/State/Local Regulations, EHS Regulations, FAR, ITAR and EAR
- Acting liaison between the Distribution Center and the Regional Internal Operations organization
- Possess strong leadership, accountability, and sound business acumen which assists in developing effectiveness, efficiency and culture of Wesco Aircraft
- As a member of Wesco's Internal Operations management team, I was responsible for contributing to the Regional Distribution Center Policy Deployment, Macro Plan, and delivering Enterprise Excellence improvements year-on-year
- Through these deliverables, a strategic view of Distribution Center SG&A performance.
Site Manager
Capstone Logistics
Milton, PA
11.2014 - 11.2018
- Manage all Operations of a 3rd party, dynamic, multi-facility site (100 total associates and 5 supervisors)
- Hold all employees accountable to Capstone safety, utilization, quality and efficiency standards
- Control operational costs by utilizing weekly P&L budget
- Drive costs savings through productivity initiatives, six sigma projects and accountability measures all within a continuous improvement environment
- Utilize self-built MS Office reports and WMS systems to mine data to assist with additional cost cutting initiatives and improvement processes
- These reports also serve as visuals for our team to use as self-goal tools to assist with safety, performance and quality improvement through positive counseling
- Continuous communication with partner is established to keep the operational link healthy and to assist with any other partner needs
- Consistently work to be an ambassador and positive spokesperson for the company and be fair and understanding to my team and partner
- I served as acting Director of Operations for an open region containing 3 sites in central, east and south areas of the U.S that are multi-servicing sites ranging from 11-56 total associates
- I have served as a Regional Site Manager Trainer since March of 2017 and have trained 12 new Site Managers, 2 new Directors of Operations and 1 Sr Director of Partnership since obtaining the position.
- Managed daily operations of the site, including staff and contractors.
- Established policies, procedures and guidelines for the operation of the site.
- Responded promptly to customer inquiries or complaints.
- Mentored new employees on safety protocols, processes and procedures.
- Monitored worksite personnel to maintain high levels of quality and performance.
- Assigned tasks and delegated responsibilities among team members.
- Ensured compliance with safety protocols, regulations and standards.
- Implemented systems for tracking employee attendance, performance reviews and payroll processing.
- Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
- Complied with operational standards and OSHA regulations.
- Analyzed reports to identify areas for improvement in performance or cost savings.
- Maintained safe operating compliance and verified that operations met best practice standards.
- Interviewed and hired qualified candidates to fill open staff positions.
- Prepared budgets and monitored expenses to stay within allocated limits.
Distribution Operations Manager (Superintendent)
Ashley Furniture Industries
Leesport, PA
09.2009 - 11.2014
- Oversee and manage shipping, receiving, product flow, order fill and inventory control departments (136 associates and 11 supervisors)
- Drive, develop and coach supervision and floor associates to maximize efficiencies and lower labor cost with the use of company metrics, six sigma projects and use of LMS system
- Monitor each overall operation in depth to "continuously improve" on organization, quality, damages and mis-shipments to lower shrink costs
- Create yearly operational budget plans to control labor cost and project invoicing goals based on historical and projected sales.
- Assessed operations and made key suggestions to implement more cost-effective processes and lean manufacturing principles.
- Achieved production goals by training new employees and incentivizing team members.
- Performed root cause analysis on any issues encountered during the distribution process and proposed solutions accordingly.
- Evaluated performance metrics such as lead times, throughput time, and order fill rate on a regular basis.
- Implemented systems to track orders from receipt through dispatch, ensuring accuracy at all stages of the process.
- Created training materials and provided on-the-job training to new team members.
- Ensured compliance with safety regulations and industry standards for handling hazardous materials.
- Identified opportunities for cost savings through improved processes or technology implementation.
- Coordinated with internal departments to ensure timely delivery of products to customers.
- Developed and implemented operational strategies to ensure efficient order fulfillment.
- Analyzed data from customer feedback surveys to identify areas for improvement in the distribution process.
- Provided leadership in resolving issues related to supply chain management or logistics operations.
- Supervised activities of workers engaged in receiving, storing, testing, and shipping products to maintain operational efficiency.
- Analyzed invoices, work orders, consumption reports and demand forecasts to estimate peak delivery periods and issue work assignments.
- Supported senior leadership by accurately reporting monthly and annual sales, P&L and staff efficiency reports.
WMS Manager-Subject Matter Expert
Ashley Furniture Industries
Leesport, PA
05.2008 - 09.2009
- Oversee all WMS and LMS (High Jump and AS400) and item slotting related areas as well as damage control and product returns
- Control all inventory control areas to research item variances and implement new processes to alleviate shrink cost
- Create and maintain metric reports through the use of MS Access, Excel, Power Pivot and Share Point
- Assist General Manager with yearly/monthly budgeting along with Performance Goals and Improvement Initiatives
- Managed inventory accuracy and damage control projects to meet site budgeted goals via Six Sigma processes.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Produced thorough, accurate and timely reports of project activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Identified key performance indicators and guided team members on refining procedures to improve outcomes.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Identified areas of risk within complex projects then proposed mitigation strategies for successful completion of tasks.
- Analyzed existing processes and procedures to identify opportunities for improvement or cost savings initiatives.
- Generated technical documentation including system diagrams, process flow charts, white papers.
- Created detailed reports on project progress, metrics, and results for stakeholders' review.
- Implemented change management protocols throughout the organization in order to ensure smooth transition during times of transformation.
- Set specific goals for projects to measure progress and evaluate end results.
- Analyzed key performance indicators to identify effective strategies.
Operations Manager
Lowes Distribution Center
Pottsville, PA
09.1999 - 05.2008
- Oversee 35-80 operations associates
- Hold daily PCM (shift start up meeting) with departmental associates, including safety talk
- Complete yearly departmental headcount budget based off of historical volumes and budgeted rates
- Maintain works in process and manage operational procedures
- Served as manager on duty in the absence of the operations manager
- Complete performance/safety reviews on all associates for pay raise and feedback information
- Issue corrective action (when needed) up to and including termination
- Teach, train and implement best methods of all departmental processes to associates
- Review budgeted performances daily and counsel associates whose performance(s) have slipped
- Complete full daily turnover for operations manager and for the following shift.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Built strong operational teams to meet process and production demands.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Conducted employee observations and documented findings.
- Measured and reviewed performance via KPIs and metrics.
- Supported accident investigations and prepared related paperwork.
Support Manager
Lowes Distribution Center
Pottsville, PA
08.2003 - 01.2006
- Managed warehouse management systems, production planning, logistics, quality assurance, damages, safety, accounts payable, traffic procedures, inventory and support associates (15)
- From August 2003 to July 2005 I was the lead tester/trainer for the Lowes distribution network for a new performance feedback system Digital Logistics (or Dlx created by Red Prairie Inds). This testing consisted of all WMS related areas that have been upgraded to coexist with the new system. Part of my testing/training time was devoted to traveling to Lowes' general office to work with IT programmers on the upgrade and design of the new WMS functionality.
- Developed comprehensive test plans for software applications and hardware components to ensure quality assurance standards were met.
- Drafted technical documents, such as user manuals and training materials, to ensure accuracy of content.
- Developed and implemented operational procedures to ensure quality standards are met.
- Managed daily operations of the customer service department, including staffing schedules and resource allocation.
- Evaluated performance of support staff and provided coaching to improve performance.
- Resolved escalated customer complaints in a timely manner.
- Coordinated with external vendors to resolve complex technical problems.
- Created reports detailing customer service trends and team performance data.
- Resolved complex and escalated support issues.
- Developed and implemented quality assurance procedures to ensure high levels of customer satisfaction.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
Education
Business Logistics/Supply Chain Mgmt. -
Penn State University
06.2006
High school Diploma -
Shamokin Area High School
Skills
Analytical Skills
Analytical Thinking
Assignment Delegation
Budgeting and Cost Control
Business Development
Business Growth Initiatives
Computer Skills
Continuous Improvement
Contract Administration
Cost Control
Customer Service
Data Analysis
Data Management
Data-Driven Decision-Making
Department Oversight
Employee Development
Employee Motivation
Financial Management
Inventory Management
KPI Tracking
Multimillion-Dollar P&L Management
Operational Efficiency
Payroll Administration and Timekeeping
Performance Analysis
Price Structuring
Problem-Solving Abilities
Process Improvement
Quality Assurance
Recruitment
Revenue Generation
Strategic Planning and Execution
Systems Implementation
Team Building
Team Leadership
Teamwork and Collaboration
Workforce Planning
Certification
Six Sigma Green Belt, June 2011, Villanova University
Accomplishments
- Acquired participation role with our Operations Excellence (OPEX) department to assist with driving safety initiatives, departmental performance gains, additional WMS capabilities and data analysis.
- Participated in 7 different leadership forums totaling 226 hours of leadership training.
- Participated in 32 hours of anti-union activity training classes.
- Was part of my company’s safety committee mgt. board for 21 total years.
- Attended quality improvement committee meetings (Gallup Poll, I.D.E.A Network).
- Named Regional Site Manager Trainer to assist and train new Site Mangers new to the company.
References
Available Upon Request
Affiliations
Very active in the surrounding sports community.
I am in process of becoming a PIAA sports official and am
involved in a Pennsylvania Sports Hall of Fame Chapter named after my grandfather.
Also coaching little league football, basketball and baseball.
References
References available upon request.
Timeline
Regional Director of Operations
Capstone Logistics
05.2019 - Current
Manager of Business, Finance and Integration
Capstone Logistics
03.2019 - 05.2019
Distribution Center Manager
Wesco Aircraft
11.2018 - 02.2019
Site Manager
Capstone Logistics
11.2014 - 11.2018
Distribution Operations Manager (Superintendent)
Ashley Furniture Industries
09.2009 - 11.2014
WMS Manager-Subject Matter Expert
Ashley Furniture Industries
05.2008 - 09.2009
Support Manager
Lowes Distribution Center
08.2003 - 01.2006
Operations Manager
Lowes Distribution Center
09.1999 - 05.2008
Business Logistics/Supply Chain Mgmt. -
Penn State University
High school Diploma -
Shamokin Area High School