Michael Rosado
North Bergen,NJ
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Truck Driver
ImperialDade Paper
05.2016 - Current
- Operated with safety and skill to avoid accidents and delays.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
Truck Driver
Borax Paper Products
07.2008 - 05.2016
- Operated with safety and skill to avoid accidents and delays.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
Customer Service Technician
Verizon Wireless - Solectron
04.2005 - 05.2007
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Teller
Hudson Bank
06.2004 - 03.2005
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained friendly and professional customer interactions.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
Education
Bachelor of Science - Business Administration
Katherine Gibbs College
Montclair, NJ09.2003
Skills
- Customer Service
- Cash Handling
- Time Management
- Sales Expertise
- Product Knowledge
- Customer Relations
Timeline
Truck Driver
ImperialDade Paper
05.2016 - Current
Truck Driver
Borax Paper Products
07.2008 - 05.2016
Customer Service Technician
Verizon Wireless - Solectron
04.2005 - 05.2007
Teller
Hudson Bank
06.2004 - 03.2005
Bachelor of Science - Business Administration
Katherine Gibbs College
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