Michael Rose
Huntsville,AL
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Publix. Proven ability in stock rotation and cleanliness, enhancing product quality and customer satisfaction. Recognized for training new staff and optimizing workflow, ensuring a positive shopping experience in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Produce Clerk
Publix
Huntsville, AL
10.2022 - Current
- Assisted customers with produce selection and provided product knowledge.
- Maintained cleanliness and organization of produce displays to enhance customer experience.
- Monitored inventory levels, ensuring timely restocking of fresh produce items.
- Implemented proper storage techniques to maintain product quality and freshness.
- Collaborated with team members to optimize workflow during peak hours.
- Conducted regular quality checks on fruits and vegetables for freshness and safety standards.
- Trained new staff on produce handling procedures and customer service expectations.
- Resolved customer inquiries effectively, contributing to overall satisfaction and loyalty.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Kept tidy and organized area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
Deli Clerk
Publix
Huntsville, AL
10.2022 - Current
- Assisted customers with deli product selection and inquiries
- Maintained cleanliness and organization of deli area to meet safety standards
- Operated slicing machines and scales for precise portion control
- Stocked shelves with fresh products, ensuring proper rotation for quality
- Collaborated with team members to fulfill customer orders efficiently
- Monitored inventory levels and communicated needs to management proactively
- Provided training support to new staff on deli procedures and equipment
- Resolved customer complaints promptly to enhance service satisfaction
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Producer
97.7 The Zone
Huntsville, AL
07.2021 - 10.2022
- Produced engaging content for live broadcasts, enhancing listener experience.
- Collaborated with on-air talent to develop compelling show segments and themes.
- Managed production schedules, ensuring timely delivery of content and promotional materials.
- Oversaw audio editing and sound quality, maintaining high standards for all broadcasts.
- Trained junior staff in production techniques and equipment usage for efficiency improvements.
- Presented production ideas and determined creative scenarios for production and delivery.
- Oversaw post-production processes, including video editing and sound mixing, to ensure a polished final product.
- Fostered a positive working environment by promoting open communication channels among team members during projects.
Crew Leader
Mako Lawn Care
Huntsville, AL
05.2013 - 09.2021
- Supervised daily lawn care operations, ensuring timely and quality service delivery.
- Trained and mentored team members on landscaping techniques and equipment usage.
- Implemented safety protocols to maintain a secure work environment for crew members.
- Coordinated project schedules to optimize workflow and resource allocation across multiple sites.
- Enhanced customer satisfaction through effective communication and addressing client concerns promptly.
- Conducted regular equipment maintenance checks to ensure operational efficiency and reduce downtime.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Education
No Degree -
University of Alabama At Birmingham
Birmingham, ALSkills
- Customer service
- Strong work ethic
- Positive attitude
- Stock rotation
- Cleanliness and sanitation
- Pallet jack operation
- Food preparation
- Box cutter and pallet jack safety
- Display setup
- Product pricing
Timeline
Produce Clerk
Publix
10.2022 - Current
Deli Clerk
Publix
10.2022 - Current
Producer
97.7 The Zone
07.2021 - 10.2022
Crew Leader
Mako Lawn Care
05.2013 - 09.2021
No Degree -
University of Alabama At Birmingham