Customer-focused and team oriented retail professional with 3+ years experience in retailers and a history of streamlining workflows, decreasing process lags for customers, as well as a large amount of experience in customer facing roles.
Overview
7
7
years of professional experience
Work History
Key Holder/Floor Manager
UNTUCKit
Oak Brook, IL
12.2023 - Current
Accomplished sales goals by engaging customers and delivering top-notch service while capturing customer information to maximize future clienteling opportunities
Raised profits by setting ambitious sales goals for employees, encouraging sales staff, assisting coworkers in upselling, prioritizing customer service and resolving customer issues
Managed, recorded, maintained financial records
Reconciled daily sales receipts against cash drawer for accuracy
Performed daily banking duties such as deposits and withdrawals of funds from registers
Participated in meetings with upper management to discuss progress reports/operational updates
Supervised employees by providing direction on tasks and expectations regarding customer service standards
Shopper/Driver
Shipt/Instacart
Kane/DuPage County
09.2021 - 10.2023
Utilized problem solving skills when issues occurred in orders and deliveries to find substitutions and solutions
Provided excellent customer service by greeting customers warmly and responding to inquiries quickly. 4.87 Shipt Shopper rating
Appointment Coordinator
USHA
Oakbrook, IL
03.2022 - 08.2022
Developed relationships with new clients using cold outreach techniques and various marketing strategies to grow portfolios using CRM's.
Analyzed customer needs to provide the best coverage options while assessing customer risk levels to streamline prescreening.
300+ daily dials
Operations Specialist/Warehouse Team Leader
Best Buy
Downers Grove, IL
10.2019 - 03.2022
Managed a truck team of 4-6 overseeing the , receiving, organizing, stocking, and shipping/transferring processes for both trucks and shuttles up to 9,000 pieces
Maintained, tracked, and recorded paperwork for trucks and shuttles
Verified manifests to ensure piece counts for big ticket items
Developed SOP for picking that lead to over a 30% decrease in pick time
Revamped PRC storing and preparation processes which led to avg 17% drop in total UPC/LPN counts on the variance reports
Backroom Associate
Target
Lombard, IL
03.2017 - 08.2017
Organized backroom shelves to maintain an efficient stockroom environment, fulfilled merchandise requests, and pulled inventory
Operated forklifts and other warehouse equipment to accomplish daily tasks