Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Ruffin

Oakbrook Terrace,IL

Summary

Customer-focused and team oriented retail professional with 3+ years experience in retailers and a history of streamlining workflows, decreasing process lags for customers, as well as a large amount of experience in customer facing roles.

Overview

7
7
years of professional experience

Work History

Key Holder/Floor Manager

UNTUCKit
Oak Brook, IL
12.2023 - Current
  • Accomplished sales goals by engaging customers and delivering top-notch service while capturing customer information to maximize future clienteling opportunities
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, assisting coworkers in upselling, prioritizing customer service and resolving customer issues
  • Managed, recorded, maintained financial records
  • Reconciled daily sales receipts against cash drawer for accuracy
  • Performed daily banking duties such as deposits and withdrawals of funds from registers
  • Participated in meetings with upper management to discuss progress reports/operational updates
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards

Shopper/Driver

Shipt/Instacart
Kane/DuPage County
09.2021 - 10.2023
  • Utilized problem solving skills when issues occurred in orders and deliveries to find substitutions and solutions
  • Provided excellent customer service by greeting customers warmly and responding to inquiries quickly. 4.87 Shipt Shopper rating

Appointment Coordinator

USHA
Oakbrook, IL
03.2022 - 08.2022
  • Developed relationships with new clients using cold outreach techniques and various marketing strategies to grow portfolios using CRM's.
  • Analyzed customer needs to provide the best coverage options while assessing customer risk levels to streamline prescreening.
  • 300+ daily dials

Operations Specialist/Warehouse Team Leader

Best Buy
Downers Grove, IL
10.2019 - 03.2022
  • Managed a truck team of 4-6 overseeing the , receiving, organizing, stocking, and shipping/transferring processes for both trucks and shuttles up to 9,000 pieces
  • Maintained, tracked, and recorded paperwork for trucks and shuttles
  • Verified manifests to ensure piece counts for big ticket items
  • Developed SOP for picking that lead to over a 30% decrease in pick time
  • Revamped PRC storing and preparation processes which led to avg 17% drop in total UPC/LPN counts on the variance reports

Backroom Associate

Target
Lombard, IL
03.2017 - 08.2017
  • Organized backroom shelves to maintain an efficient stockroom environment, fulfilled merchandise requests, and pulled inventory
  • Operated forklifts and other warehouse equipment to accomplish daily tasks

Education

Doane University
05.2019

Skills

  • Sales
  • Customer service
  • Data Processing
  • Inventory management/Organization
  • Visual standards/Planograms
  • Staff management & training
  • Risk Management

Timeline

Key Holder/Floor Manager

UNTUCKit
12.2023 - Current

Appointment Coordinator

USHA
03.2022 - 08.2022

Shopper/Driver

Shipt/Instacart
09.2021 - 10.2023

Operations Specialist/Warehouse Team Leader

Best Buy
10.2019 - 03.2022

Backroom Associate

Target
03.2017 - 08.2017

Doane University
Michael Ruffin