Michael Ruggiero
Hoboken,NJ
Summary
Super friendly yet professional employee with exceptional customer service, multitasking and time management skills. Experience with creating more efficient workflow, delegating tasks, and quickly mastering new skills.
Excited to obtain a position in a progressive environment which will challenge and utilize my ability.
Overview
7
7
years of professional experience
Work History
Bartender
Orale Mexican Kitchen
Hoboken, NJ
07.2023 - Current
- Deliver exceptional client service by actively listening to customer needs, providing solutions, and ensuring a positive experience, fostering loyalty, and repeat business.
- Promote products and services effectively, leveraging persuasive communication skills to upsell and recommend offerings tailored to customer preferences.
- Manage customer inquiries and complaints in a calm and professional manner, resolving issues efficiently while maintaining high satisfaction standards.
- Demonstrate adaptability and problem-solving skills by completing tasks under tight deadlines.
Bartender and Shift Supervisor
Grillestone
Old Bridge, NJ
10.2018 - 07.2023
- Provided excellent customer service in a fast-paced environment while facilitating the growth of interpersonal customer relations.
- Coordinated daily restaurant operations by managing up to ten front-of-house employees and training new and current employees on proper customer service practices.
- Provided fast, friendly, and knowledgeable service to guests, proactively promoting specials, and enhancing sales of key menu items.
- Established ability to work well under pressure, and analyze situations quickly to implement an appropriate plan of action.
- Assisted upper management with daily operations to meet standards of service and quality.
Event Producer/Social Media Manager
Birch
Hoboken, NJ
02.2022 - 02.2023
- Used editing and graphic design tools to create content and visuals for social channels.
- Engaged with and responded to online audience through relevant comments.
- Developed and implemented strategic social media marketing plans.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Assisted in booking talent and defining current and future talent needs in order to maximize performance.
Social Media Manager
Megan Hubbell Social Media Consulting
06.2019 - 01.2023
- Managed social posting for many high-profile entertainment-industry & DTC accounts.
- Utilized data in order to pivot posting schedule, brand imagery and tone leading to increased engagement and account growth.
- Managed social communities and fan engagement for accounts with up to 250k followers.
- Collaborated with Marketing Director to ideate, design and launch a range of high-impact social campaigns and high-performing content.
- Experience managing Instagram, Twitter, Facebook pages and utilizing Canva, Later, and follower tracking apps.
Education
Bachelor of Arts - Communication Studies, Public & Mass
The College of New Jersey (TCNJ)
05.2018
Skills
- Customer Service
- Critical Thinking
- Staff Supervision
- Team Collaboration
- Strategic Planning
- Multitasking
- Task Delegation
- Content Creation
Timeline
Bartender
Orale Mexican Kitchen
07.2023 - Current
Event Producer/Social Media Manager
Birch
02.2022 - 02.2023
Social Media Manager
Megan Hubbell Social Media Consulting
06.2019 - 01.2023
Bartender and Shift Supervisor
Grillestone
10.2018 - 07.2023
Bachelor of Arts - Communication Studies, Public & Mass
The College of New Jersey (TCNJ)