Michael Ruh
Hazel Green
Summary
Professional with experience in managing commercial accounts and driving business growth. Expertise in client relationship management, strategic planning, and financial analysis. Strong focus on team collaboration and achieving measurable results. Known for adaptability and reliability in meeting evolving business needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Commercial Account Manager
Higginbotham Insurance Agency
04.2024 - Current
- Prepared customer presentations and demonstrations of products to solicit new and renewal business.
- Managed client risk exposure and coordinated services for development, retention and rounding of accounts.
- Processed daily mail, email and phone calls from customers and producers to generate new and renewal business.
- Prepared orders and issued binders, proofs of insurance and endorsements for delivery to clients.
- Managed a diverse portfolio of commercial accounts, ensuring timely delivery of products and services.
Field Claims Adjuster
Auto-Owners Insurance Company
01.2016 - 04.2024
- Safeguarded company reputation by consistently adhering to ethical guidelines when handling sensitive information or disputes between parties involved in a claim.
- Built positive relationships with clients by maintaining regular contact throughout the entire claims process.
- Increased accuracy of damage assessments by utilizing advanced technology for documentation and measurement purposes.
- Provided clear explanations to clients regarding complex policy terms, ensuring they felt informed and confident throughout the claims process.
Auto Claims Adjuster
Auto-Owners Insurance Company
07.2014 - 01.2016
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
Education
Bachelor of Science - Finance
University of Alabama
Tuscaloosa, AL05-2014
Skills
- Teamwork and collaboration
- Problem-solving abilities
- Reliability
- Customer satisfaction
- Self motivation
Certification
Associates in Claims (AIC)
Associates in Insurance (AINS)
Timeline
Commercial Account Manager
Higginbotham Insurance Agency
04.2024 - Current
Field Claims Adjuster
Auto-Owners Insurance Company
01.2016 - 04.2024
Auto Claims Adjuster
Auto-Owners Insurance Company
07.2014 - 01.2016
Bachelor of Science - Finance
University of Alabama
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