Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michael Saldaña

Orlando

Summary

Accomplished Service Advisor at Classic Mazda with a proven track record in customer service and sales expertise. Excelled in fostering client rapport and consistently exceeded sales targets. Demonstrated strong work ethic and multitasking abilities, enhancing customer satisfaction and operational efficiency. Recognized for upselling and effective communication, contributing to long-term customer loyalty and business growth.

Overview

6
6
years of professional experience

Work History

Service Advisor

Classic Mazda
10.2022 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.

Sales Associate

Classic Mazda
04.2021 - 10.2022
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Delivered high-quality service by addressing customer concerns promptly and professionally.

Floor Manager

Ace Hardware
05.2020 - 04.2021
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of 8 to 15 employees depending at which store I was located, achieving and maintain smooth-running operations on the floor.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
  • Evaluated staff performance regularly to identify areas for improvement or commendation.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.

Team Member

Islands Of Adventure
04.2019 - 05.2020
  • Provided world class guest service and was in charge of evening pyrotechnic show overview including staff overview and optimizing guest experience
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Education

Associate of Applied Science - Automotive

Seminole State College of Florida
Sanford, FL

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Service estimates
  • Service recommendations
  • Team player mentality
  • Complaint resolution
  • Client rapport
  • Sales expertise

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Service Advisor

Classic Mazda
10.2022 - Current

Sales Associate

Classic Mazda
04.2021 - 10.2022

Floor Manager

Ace Hardware
05.2020 - 04.2021

Team Member

Islands Of Adventure
04.2019 - 05.2020

Associate of Applied Science - Automotive

Seminole State College of Florida

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