Summary
Overview
Work History
Education
Skills
Timeline
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Michael Sampson

Hooksett,NH

Summary

Dynamic and results-driven professional with experience at Olive Garden Restaurant, excelling in customer service and team collaboration. Proven ability to handle high-pressure situations while maintaining a clean and organized environment. Skilled in task prioritization and supply restocking, consistently enhancing productivity and guest satisfaction.

Overview

5
5
years of professional experience

Work History

Busser/Host

Olive Garden Restaurant
08.2024 - Current
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Receiving Associate

Target
05.2024 - Current
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Maximized workspace functionality by efficiently utilizing available equipment.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.

Customer Service Representative

Demoulas Market Basket
08.2020 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor's - Business Management/Marketing

Coastal Carolina University
Conway, SC
05-2027

High School Diploma -

Londonderry High School
Londonderry, NH
06-2023

Skills

  • Table resetting
  • Supply restocking
  • Customer service
  • Team collaboration
  • Task prioritization
  • High-pressure handling

Timeline

Busser/Host

Olive Garden Restaurant
08.2024 - Current

Receiving Associate

Target
05.2024 - Current

Customer Service Representative

Demoulas Market Basket
08.2020 - 06.2024

Bachelor's - Business Management/Marketing

Coastal Carolina University

High School Diploma -

Londonderry High School

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Michael Sampson