Michael Sanchez
San Antonio,TX
Summary
Driven professional with a proven track record at USAA, adept in route planning and exceptional in communication. Excelled in enhancing customer satisfaction and streamlining processes, significantly improving service delivery. Demonstrates flexibility and situational awareness, ensuring top-notch service and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Uber Partner
Uber
01.2017 - Current
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Retail Sales Manager
Rooms To Go
03.2019 - 06.2024
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed day-to-day staffing and handled scheduling for all store employees.
New Members Solutions
USAA
03.2016 - 02.2019
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
No Degree - Criminal Justice
Northwest Vista College
San Antonio, TXHigh School Diploma -
John Marshall High School
San Antonio, TX05.2005
Skills
- Route Planning
- Situational Awareness
- Vehicle Maintenance
- Flexibility
- Time Management
- Valid Driver's License
- Dependable and Trustworthy
- Communication and Interpersonal Skills
Certification
- Licensed Life and Health Insurance Agent
Languages
Spanish
Professional Working
Timeline
Retail Sales Manager
Rooms To Go
03.2019 - 06.2024
Uber Partner
Uber
01.2017 - Current
New Members Solutions
USAA
03.2016 - 02.2019
No Degree - Criminal Justice
Northwest Vista College
High School Diploma -
John Marshall High School