Michael Sanchez
Dixon,MT
Summary
Dynamic professional with extensive experience at Ojo Caliente Holdings Inc, excelling in customer service and conflict resolution. Proven ability to enhance safety compliance and team collaboration, ensuring a secure environment. Recognized for implementing effective incident response management strategies, fostering a culture of professionalism and care among staff and guests. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Spa Ambassador
Ojo Caliente Holdings Inc
Ojo Caliente, New Mexico
11.2022 - 06.2023
- Engaged with customers to promote Ojo Caliente's wellness services and products.
- Supervised daily spa operations and ensured adherence to service stand
- Managed scheduling to employees duties.
- Resolved client inquiries and complaints with professionalism and care.
- Resolved conflicts between guests in a professional manner.
- Implemented cleanliness and sanitation protocols for locker areas.
- Trained and mentored junior staff on spa protocols and customer service standards.
- Maintained equipment and reported maintenance issues to ensure safe usage.
- Ensured that all safety protocols were followed at all times within the facility.
- Responded to customer concerns and complaints professionally and promptly to resolve issues.
Security Officer
Santa Clara Development corporation
Española, New Mexico
08.2019 - 11.2022
- Monitored premises to ensure safety and security for all employees.
- Conducted regular patrols to identify and address potential security threats.
- Managed access control procedures for authorized personnel entering the facility.
- Responded promptly to alarms and incidents, coordinating with local authorities.
- Assisted in training new security staff on protocols and emergency procedures.
- Maintained detailed logs of daily activities, incidents, and security measures taken.
- Collaborated with management to enhance overall security policies and practices.
- Enforced company rules and regulations to maintain a safe environment for all.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
Security Officer
Santa Clara Development Corporation
Española, New Mexico
06.2017 - 07.2018
- Monitored premises to ensure safety and security for all employees.
- Conducted regular patrols to identify and address potential security threats.
- Managed access control procedures for authorized personnel entering the facility.
- Responded promptly to alarms and incidents, coordinating with local authorities.
- Assisted in training new security staff on protocols and emergency procedures.
- Maintained detailed logs of daily activities, incidents, and security measures taken.
- Collaborated with management to enhance overall security policies and practices.
- Enforced company rules and regulations to maintain a safe environment for all.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored surveillance cameras and responded to suspicious activity.
- Monitored premises and recorded activity in daily officer reports.
Security Guard
Ojo Caliente Holdings Inc
Ojo Caliente, New Mexico
- Monitored premises to ensure safety and security for all guests and staff.
- Conducted regular patrols to identify potential security risks and hazards.
- Assisted guests with inquiries and provided directions throughout the facility.
- Responded promptly to incidents, maintaining calm and following emergency protocols.
- Collaborated with team members to uphold safety standards and procedures.
- Recorded detailed reports on daily activities, incidents, and observations made during shifts.
- Participated in training sessions to enhance knowledge of security practices and policies.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Observed surveillance cameras for any suspicious activity or intruders.
- Investigated suspicious activity and reported findings to management.
- Identified potential security risks and recommended corrective actions.
- Answered questions from the public regarding facility rules and regulations.
Education
GED -
Taos High
Taos, NM07-2002
Skills
- Customer service and support
- Conflict resolution strategies
- Safety compliance
- Team collaboration
- Problem-solving skills
- Attention to detail
- Professional communication
- Facility inspections and audits
- Incident response management
Certification
- CPR certified
- Bloodborne pathogens trained
- First Aid
Timeline
Spa Ambassador
Ojo Caliente Holdings Inc
11.2022 - 06.2023
Security Officer
Santa Clara Development corporation
08.2019 - 11.2022
Security Officer
Santa Clara Development Corporation
06.2017 - 07.2018
Security Guard
Ojo Caliente Holdings Inc
GED -
Taos High