Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Rochelle Givans

New York,USA

Summary

Conscientious leader possessing excellent communication, detail-oriented, strong organizational skills, enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for guests, through informal interactions, events, campaigns. Collaborative and eager to use skills to represent and promote organization in professional and effective manner.

Overview

7
7
years of professional experience

Work History

Spa Ambassador

QC Terme
08.2022 - Current
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.

Conference Coordinator

Gurneys Resorts
04.2018 - 06.2022
  • Enhanced conference attendee experience by meticulously coordinating logistics and event schedules.
  • Streamlined registration processes for increased efficiency and reduced wait times for attendees.
  • Negotiated favorable contracts with vendors, resulting in cost savings and improved event quality.
  • Provided exceptional customer service to conference attendees, addressing inquiries promptly and efficiently.
  • Evaluated post-conference data to identify areas of improvement and implement changes in subsequent events.
  • Brainstormed and implemented creative event concepts and themes.

Education

Associate of Applied Science - Administrative Assistance And Secretarial Science

Borough of Manhattan Community College of The City University of New York
New York, NY
05.2014

Skills

  • Brand Awareness
  • Customer Education
  • Customer Engagement
  • Event Coordination
  • Active listening
  • Interpersonal skills
  • Decision making
  • Protocol adherence
  • Networking abilities
  • Team management

Timeline

Spa Ambassador

QC Terme
08.2022 - Current

Conference Coordinator

Gurneys Resorts
04.2018 - 06.2022

Associate of Applied Science - Administrative Assistance And Secretarial Science

Borough of Manhattan Community College of The City University of New York

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