Summary
Overview
Work History
Education
Skills
Timeline
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Rochelle Givans

New York,NY

Summary

Conscientious leader possessing excellent communication,detail-oriented, strong organizational skills, enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for guests, through informal interactions,events, campaigns. Collaborative and eager to use skills to represent and promote organization in professional and effective manner.

Overview

6
6
years of professional experience

Work History

Spa Ambassador

QC Terme NY
08.2022 - Current
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.

Virtual Travel Consultant

Life Time Excursion Travel Anywhere
07.2021 - 08.2022
  • Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
  • Streamlined booking processes for improved efficiency and time savings.
  • Resolved client issues promptly, maintaining strong relationships and fostering repeat business.
  • Collaborated with team members to ensure consistent service quality and seamless travel experiences.

Conference Coordinator

Gurneys Resorts
04.2018 - 04.2020
  • Enhanced conference attendee experience by meticulously coordinating logistics and event schedules.
  • Streamlined registration processes for increased efficiency and reduced wait times for attendees.
  • Negotiated favorable contracts with vendors, resulting in cost savings and improved event quality.

Education

Associate of Applied Science - Administrative Assistance And Secretarial Science

Borough of Manhattan Community College of The City University of New York
New York, NY
05.2014

Skills

  • Brand Awareness
  • Customer Education
  • Customer Engagement
  • Event Coordination
  • Active listening
  • Interpersonal skills
  • Decision making
  • Protocol adherence
  • Networking abilities
  • Team management

Timeline

Spa Ambassador

QC Terme NY
08.2022 - Current

Virtual Travel Consultant

Life Time Excursion Travel Anywhere
07.2021 - 08.2022

Conference Coordinator

Gurneys Resorts
04.2018 - 04.2020

Associate of Applied Science - Administrative Assistance And Secretarial Science

Borough of Manhattan Community College of The City University of New York

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Rochelle Givans