Michael Sanchez
Largo,FL
Summary
Dynamic retail professional with a proven track record at Consumer Cellular, excelling in customer engagement and conflict resolution. Adept at training and developing teams, I implemented innovative sales strategies that significantly boosted store visibility. Proficient in Microsoft Excel, I consistently enhanced operational efficiency while fostering a collaborative work environment.
Overview
6
6
years of professional experience
Work History
Retail Assistant Store Manager
Consumer Cellular
Largo, FL
07.2025 - Current
- Developed operational guidelines to streamline daily procedures and improve efficiency.
- Assisted in implementing marketing strategies to boost store visibility and customer engagement.
- Monitored employee performance through regular feedback and constructive evaluations.
- Facilitated communication between management and staff to address concerns effectively.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Senior Wireless Sales Expert
Consumer Cellular
Largo, Florida
03.2025 - 07.2025
- Supervised team members to ensure smooth shift operations and adherence to policies.
- Trained new employees on company procedures and best practices.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Completed opening and closing duties to facilitate business operations.
- Provided guidance and support to other team members as needed.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Managed store operations during absence of Store Manager or Assistant Manager.
Wireless Sales Expert
Consumer Cellular
Largo, Florida
12.2024 - 03.2025
- Engaged customers to identify their wireless needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding.
- Assisted in troubleshooting and resolving customer device issues efficiently.
- Collaborated with team members to maintain store presentation and organization.
- Processed sales transactions accurately using point-of-sale systems.
- Educated customers on wireless plans and service options available.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
- Provided exceptional customer service to foster positive shopping experiences.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
Account Coordinator
ADT Security
Largo, FL
04.2023 - 12.2024
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Updated internal databases with account information to maintain concise, clear records.
Mobile Activations and Repair Rep 1
Spectrum
08.2022 - 04.2023
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
Shift Leader
CVS Pharmacy
10.2021 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Mobile Manager
MarketSource
05.2020 - 10.2021
- Increased mobile sales by developing innovative and customer-focused sales strategies.
- Mentored junior sales representatives with best practices training sessions that fostered career development among team members.
- Promoted store sales events and loyalty programs, driving increased revenue through targeted marketing initiatives.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
No Degree -
Osceola High School
Kissimmee, FL05.2009
Skills
- Critical Thinking
- Reading Comprehension
- Active Listening
- Time Management
- Decision-Making
- Training and Development
- Customer Service
- Account Management
- Sales Support
- Quality Control
- Microsoft Outlook, Word, and Excel
- Customer engagement
- Visual merchandising
- Inventory management
- Conflict resolution
- Problem solving
- Patience and focus
- Time management
References
Steven - Co-worker
(727) 831-6521
Claryvette - Co-worker
(727) 712-6702
Dawn - Co-worker
(941) 740-7421
Timeline
Retail Assistant Store Manager
Consumer Cellular
07.2025 - Current
Senior Wireless Sales Expert
Consumer Cellular
03.2025 - 07.2025
Wireless Sales Expert
Consumer Cellular
12.2024 - 03.2025
Account Coordinator
ADT Security
04.2023 - 12.2024
Mobile Activations and Repair Rep 1
Spectrum
08.2022 - 04.2023
Shift Leader
CVS Pharmacy
10.2021 - 08.2022
Mobile Manager
MarketSource
05.2020 - 10.2021
No Degree -
Osceola High School