Michael Santana
Portland,TN
Summary
Perceptive Operations Manager passionate about helping others reach personal and professional goals. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Highly skilled at networking to build vital relationships with leading area employers. Proactive and hardworking individual focused on continuous operational improvement.
Overview
1
1
Certification
Work History
Employment Specialist/CSP
HR Sources and Solutions
- Responsible for helping job seekers find work by identifying their strengths, goals, and talents
- I review resumes to identify qualified candidates and match them up to respected available positions by scheduling, interviewing, and collaborating with clients orders
- As an Employment Specialist, I am liable to supervise, manage, and ensure compliance with staffing industry regulations, internal policies, and relevant standards
- Furthermore, I help candidates prepare, provide vocational and follow up services
- Also, I assess occupational skills, ensure searches are processed as per client requirement/guidelines, and process, analyze, and document information.
Assistant Manager/Key Holder/Retail Parts Professional
Advance Auto Parts
- Provide excellent customer service by actively staying informed about the latest sales offering and loyalty programs
- As well as maintained a clean, organized inventory and curated displays of rotating seasonal merchandise and accessories
- I also meticulously handle POS system transactions including credit, cash, checks, exchanges, returns, and refunds to ensure seamless and accurate cash flow
- Also, I was engaged in being a key holder which could arm and disarm the security system, open or close the store and sometimes coordinate daily tasks
- Which includes, creating a daily plan, giving team members daily tasks, and celebrating team members successes
- As an assistant manager I also execute deliveries of parts or statements to local shops
- Furthermore, I also actively engage in inventory by doing price changes and checking skus for quantity at each location, which increases inventory accuracy weekly
- Lastly, I coordinated bank deposits, change orders and oversaw safe count, drawer counts, and end of day net profit sale count.
Receiving Contributor
Dorman Products
- Executed in providing quick and efficient production measured using industrial equipment
- Such as, dock stocker, reach trucks, order/cherry picker and walkies
- I maintained a consistent and efficient production rate by handling and maneuvering parts in an organized, speedy and efficient focused manner
- Receiving Contributors also engage in unloading and loading merchandise on and off trailers
- As well as, orchestrated moving merchandise to and from Inventory racks throughout the building
- Part of the job was to also implement helping other departments
- Such as, replans or shipping departments by tackling on orders and refilling partially or completely empty rack slots with the correct merchandise.
Merchandise Handler
Gap Inc
- In this position there were many job responsibilities within being a merchandise handler
- Such as picking, packing, research, auditing, and utility work
- The job duty for picking was to sort out merchandise and gather up an order
- The job duty for packing was to receive the single or bulk order, package it, and have it ready for shipping
- The job duty for research was to go to the merchandise locations and solve problems such as lost units, bad sku numbers, or empty boxes
- The job duty for auditing was to go through the merchandise module and make sure our inventory numbers were correct and up to date
- Lastly, the job duty for the utility worker was to drive heavy machinery such as, dock stockers, forklifts, and walkies to load and unload trucks
- Also, to maneuver pallets and totes for other merchandise handlers.
Retail Parts Professional
Advance Auto Parts
- Provide excellent customer service by actively staying informed about the latest sales offering and loyalty programs
- As well as maintained a clean, organized inventory and curated displays of rotating seasonal merchandise and accessories
- To add, I also meticulously handle POS system transactions including credit, cash, checks, exchanges, returns, and refunds to ensure seamless and accurate cash flow
- Furthermore, I actively engage in inventory by doing price changes and checking skus for quantity at each location, which increases inventory accuracy weekly
- Lastly, I coordinated bank deposits, change orders and oversaw safe count, drawer counts, and end of day net profit sale count.
Operations Manager/CSP
HR Sources and Solutions
- Current
- Responsible for the day-to-day operations
- Such as formulating strategies, planning, organizing daily activities, and playing a key role in decision making for hiring and training of temporary-to-full time employees
- Managing, maintaining, and ensuring compliance with staffing industry regulations, internal policies, and relevant standards
- As an Ops Manager, I support operational leadership in various ways to ensure the efficient and profitable use of resources and time to boost the organization's success
- Additionally, I am responsible for office branch opening, closing, security, supplies, and other duties
- I am liable in ensuring that revenue goals are met and report metrics on a regular basis to increase not only candidate pool accuracy but client order preciseness
- I also assist with workmen comp claims, gathering timecards for payroll purposes, and aid in the confirmation, extension, or termination of our employees' contracts.
Education
Associates Degree in Applied Science -
Garden City Community College
Garden City, KS05.2018
High School Diploma -
Garden City High School
Garden City, KS12.2015
Skills
- Employer outreach
- Community Collaboration
- Job Retention Support
- Business Operations
- Recruiting
- Employee Coaching
- Employment law knowledge
- In-Person and Telephone Interviewing
- Talent Acquisition
- Employment Recordkeeping
- Customer Relationship Management
- Time Tracking and Payroll Administration
Certification
- Certified Staffing Professional (CSP) by The American Staffing Association
- Forklift Certified
- Dock Stocker Certified
- Reach Truck Certified
- Cherry Picker/OP Certified
- Walkie Certified
- Store Keyholder Certified
- Delivery Driver Certified
Proficiency
Microsoft:
- Word
- Excel
- Outlook
- Powerpoint
Google:
- Docs
- Sheets
- Meets
- Calendar
Softwares
- Indeed
- ADP
- Kronos
- Beeline
- COATs SQL
- E-Verify
- Simplyverified Background
- Accurate Background
- Exact Background
- Kittrell Paycard
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Employment Specialist/CSP
HR Sources and Solutions
Assistant Manager/Key Holder/Retail Parts Professional
Advance Auto Parts
Receiving Contributor
Dorman Products
Merchandise Handler
Gap Inc
Retail Parts Professional
Advance Auto Parts
Operations Manager/CSP
HR Sources and Solutions
- Current
Associates Degree in Applied Science -
Garden City Community College
High School Diploma -
Garden City High School
- Certified Staffing Professional (CSP) by The American Staffing Association
- Forklift Certified
- Dock Stocker Certified
- Reach Truck Certified
- Cherry Picker/OP Certified
- Walkie Certified
- Store Keyholder Certified
- Delivery Driver Certified
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