Michael Santore
Glen Allen,VA
Summary
Experienced Bar Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in customer relations, and suggestive selling. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Looking to take current skill set in a sale-oriented position.
Overview
10
10
years of professional experience
Work History
Bar Manager
Short Pump Pour House
08.2018 - Current
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Improved customer service rankings by resolving issues quickly and accurately.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Fitness Counselor
American Family Fitness
06.2013 - 05.2020
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
- Provided personal assessments for assigned members to review fitness goals, physical abilities and conditions to create personalized fitness routine.
- Designed innovative fitness plans to keep clients engaged.
Server
Rock Bottom Brewery
06.2014 - 09.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
High School Diploma -
Deep Run High School
Glen Allen, VA06.2013
Skills
- Consultative Selling Techniques
- Anticipating Problems
- Vendor Management
- Patron Engagement
- Guest Satisfaction
- Suggestive Selling
Timeline
Bar Manager
Short Pump Pour House
08.2018 - Current
Server
Rock Bottom Brewery
06.2014 - 09.2018
Fitness Counselor
American Family Fitness
06.2013 - 05.2020
High School Diploma -
Deep Run High School
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