Summary
Overview
Work History
Education
Skills
Timeline
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Michael Sardo

Cohoes,NY

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

2
2
years of professional experience

Work History

IT Help Desk Technician

Ecovative Design
03.2023 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Assisted in system migrations, ensuring minimal downtime and a smooth transition for all users involved.
  • Worked as apart of a two person IT team managing a combined 200 on-site and remote users between two companies

IT Help Desk Technician

Taconic Inc.
08.2022 - 03.2023
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
  • Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.

Education

Bachelor of Science - Informatics With Cybersecurity

University At Albany
Albany, NY
07.2016

Skills

  • Software Installation
  • VPN Configuration
  • Printer setup
  • Application support
  • IT Documentation
  • Remote Support

Timeline

IT Help Desk Technician

Ecovative Design
03.2023 - Current

IT Help Desk Technician

Taconic Inc.
08.2022 - 03.2023

Bachelor of Science - Informatics With Cybersecurity

University At Albany

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Michael Sardo