Michael Satzer
San Antonio,TX
Summary
Partnership Success Manager at MasTec with a strong history of driving revenue growth and improving project quality. Proficient in KPI tracking and strategic planning, with a focus on building long-term partnerships and leading cross-functional teams to meet business goals. Expertise in technical training and communication skills results in significant impact on project outcomes.
Overview
24
24
years of professional experience
Work History
Partnership Success Manager
MasTec
01.2013 - 12.2025
- Served as primary liaison for business partners and strategic alliances.
- Collaborated with partners to formulate growth objectives and success strategies.
- Facilitated quarterly business reviews to align initiatives with corporate strategy.
- Guided onboarding of new partners, delivering essential tools and technical training.
- Conducted webinars to educate partners on company standards and initiatives.
- Tracked key performance indicators to drive revenue growth and enhance project quality.
- Identified growth opportunities, expanding partner engagement into new markets.
- Resolved operational issues by professionally addressing partner concerns.
- Coordinated cross-functional teams to address client concerns promptly.
- Facilitated customer onboarding processes for seamless service integration.
- Developed training materials for customer service representatives and internal staff.
- Analyzed customer feedback to improve service delivery and satisfaction.
- Managed escalated issues, providing tailored solutions to clients' needs.
- Implemented best practices to enhance operational efficiency across projects.
- Established relationships with clients to foster long-term partnerships and trust.
- Led regular meetings to review project progress and align team goals.
- Created reports and tracked customer satisfaction metrics.
Dispatch Manager
MasTec
San Antonio, Texas
10.2012 - 12.2012
- Supervised dispatchers and field staff, conducting evaluations and coaching for performance enhancement.
- Coordinated daily telecommunications project dispatch operations across multiple regions.
- Managed team schedules to ensure timely delivery of materials and services.
- Oversaw logistics communication between field technicians and warehouse staff to enhance efficiency.
- Implemented tracking systems to monitor dispatch progress and inventory levels.
- Trained new dispatch personnel on established protocols and safety regulations.
- Resolved logistical issues by effectively liaising with vendors and internal departments.
- Maintained comprehensive records of shipments, driver logs, and vehicle maintenance schedules.
Field Tech Supervisor
MasTec
San Antonio, Texas
08.2012 - 10.2012
- Supervised 35 technicians, ensuring efficient workflow and adherence to safety standards.
- Conducted weekly performance meetings to mentor technicians on improvement strategies.
- Managed all damage claims and documented technician faults for each job.
- Trained new technicians on installation techniques and safety protocols in the field.
- Coordinated equipment maintenance schedules to minimize downtime and enhance productivity.
- Implemented process improvements to streamline operations and reduce delays.
- Facilitated communication between technicians and management to address concerns promptly.
- Prepared detailed reports summarizing service call data for management review.
Warehouse Supervisor
MasTec
San Antonio, Texas
05.2012 - 08.2012
- Managed equipment issues for technicians and sub-partners, ensuring timely order fulfillment.
- Educated new and current technicians on daily consumable management and stock improvement.
- Collaborated with warehouse manager to complete tasks promptly and assumed leadership during manager's absence.
- Executed multiple daily tasks, including processing files, running reports, and correcting paperwork errors.
- Established timelines for team tasks to enhance efficiency and meet deadlines.
- Maintained open communication between management, supervisors, and technicians for seamless operations.
- Supervised warehouse operations to ensure compliance with safety regulations and standards.
- Conducted regular inspections to uphold equipment functionality and safety protocols.
Tech. (Directv, ViaSat, OJT(Trainer))
MasTec
11.2010 - 05.2012
- Managed equipment inventory to ensure availability for daily jobs.
- Maintained constant communication with customers to guarantee timely service.
- Educated clients on installation processes to enhance service quality.
- Trained and mentored new hires on Directv installation protocols for successful execution.
- Conducted site inspections to evaluate project needs and safety standards.
- Documented service activities while maintaining accurate records of repairs.
- Collaborated with team members to achieve efficient project completion.
- Implemented quality control measures to uphold high customer satisfaction.
Cable Systems Installer
Athena
San Antonio, Texas
01.2004 - 11.2010
- Maintained daily contact with customers to ensure timely service delivery.
- Installed Time Warner internet, phone, and cable services according to specifications.
- Managed job schedules to guarantee punctual service for all customers.
- Efficiently installed cable systems in residential and commercial properties.
- Conducted site surveys to assess cable routing and installation requirements.
- Operated specialized tools for installation and maintenance tasks.
- Collaborated with team members to consistently meet project deadlines.
- Provided technical support for customer inquiries regarding cable services.
Senior Machine Operator
METASPEC
San Antonio, Texas
02.2002 - 01.2004
- Developed daily project plans to meet or exceed deadlines consistently.
- Coordinated roles for each team member, ensuring timely completion of tasks.
- Trained and mentored new employees to enhance team capabilities.
- Operated machinery efficiently, maintaining a consistent production flow.
- Monitored and maintained machine performance through routine checks.
- Conducted training on safety protocols and operational procedures for new operators.
- Collaborated with team members to optimize production processes and increase efficiency.
Education
High School Diploma -
John Jay High School
San Antonio, TX01.2001
Skills
- Partner onboarding and engagement
- KPI tracking and reporting
- Strategic planning and communication
- Project management and alignment
- Customer relationship management
- Cross-functional collaboration
- Process improvement
- Technical training and mentoring
- Effective communication
- Records management
- Performance analysis
- Partnership development
- Revenue growth strategies
- Team leadership
- Project management
References
References available upon request.
Timeline
Partnership Success Manager
MasTec
01.2013 - 12.2025
Dispatch Manager
MasTec
10.2012 - 12.2012
Field Tech Supervisor
MasTec
08.2012 - 10.2012
Warehouse Supervisor
MasTec
05.2012 - 08.2012
Tech. (Directv, ViaSat, OJT(Trainer))
MasTec
11.2010 - 05.2012
Cable Systems Installer
Athena
01.2004 - 11.2010
Senior Machine Operator
METASPEC
02.2002 - 01.2004
High School Diploma -
John Jay High School