Glenn Jones
Modesto,CA
Summary
Motivational leader with experience supporting customers through full sales and customer success cycles. Takes pride in creating supportive environments and encouraging positive interactions with an empathetic approach to customer care.
Overview
6
6
years of professional experience
Work History
Partnership Success Manager
The Tech Interactive
01.2023 - Current
- Quota Achievement: 110% Quota Attainment
- Engaged with senior leadership of School Districts and Out of School Programs, resulting in increase of 30% in partnership collaborations and 40% growth in revenue
- Developed and executed sales and customer success strategy org wide leading to 82% increase in conversion rate and 100% customer retention rate
- Fostered deep relationships with customers, stakeholders, and client teams expanding partnerships across 4 new regions
- Customer onboarding and product setup to foster successful adoption and drive utilization of product while remaining prescriptive, consultative, and credible
Senior Admissions Advisor (Inbound/Outbound Sales)
Uvaro
10.2021 - 01.2023
- Quota Achievement: 105% Quota Attainment ; Enrolled 168 new members to program in 1 year, exceeding quota of 160
- Pipeline Generated: $840,000
- Created inbound B2C strategy leading to 85% quota attainment across team
- Qualified and nurtured applicants from application to enrollment with heavy daily metrics of 30+ calls, 40+ emails, 20+ SMS, and 1-3+ video interviews daily
Admissions Advisor (Inbound/Outbound Sales)
Flockjay
12.2020 - 08.2021
- Quota Achievement: 109% Quota Attainment
- Created outbound cadence that led to 87% increase of BDR team quota attainment
- Spearheaded plans to create/strengthen strategic partnerships leading to 50% increase in collaboration initiatives and 60% growth in revenue generation
- Qualified and nurtured applicants from application to enrollment with heavy daily metrics of 30+ calls, 40+ emails, 30+ SMS, and 3-5+ video interviews daily
- Supported company mission with passion to change DEI landscape of tech industry and impact lives
Operations Manager
FedEx Freight
03.2018 - 12.2020
- Received company award for creating safe & efficient streamlined processes to ensure aggressive delivery quotas were met and deadlines completed resulting in a 65% increase in productivity and a 30% reduction in quarterly accidents
- Analyze data and metrics as QAT Member (Quality Action Team) to create innovative solutions to most common pain points, leading to improved productivity, reduction in cost, and boost in revenue
- Implement team building & engagement strategies, cultivating both a company-recognized inclusive culture and heightened morale which drives the team to ensure quotas are exceeded and daily freight reweighs increased by 46
- Developed and implemented strategies to maximize customer satisfaction.
Tech Fellow
Flockjay
08.2020 - 10.2020
- Selected in top 6% of all applicants for competitive 1:1 coaching in tech sales training program
- 200+ Hours of lead qualification, outbound prospecting, customer research, and industry mapping
- Mastered techniques in multi-channel outreach, leaving effective voicemails, crafting persuasive emails cadences, objection handling, time management, discovery calls, and BANT
- Networked and built strong presence with peers to facilitate professional relationships
Education
High School Diploma -
Encinal
Alameda06.2010
Skills
- Customer Service
- Business Management and Development
- Client Rapport-Building
- Time Management
- Customer Retention
- Customer Engagement
- Sales Presentation
- Sales Management
Timeline
Partnership Success Manager
The Tech Interactive
01.2023 - Current
Senior Admissions Advisor (Inbound/Outbound Sales)
Uvaro
10.2021 - 01.2023
Admissions Advisor (Inbound/Outbound Sales)
Flockjay
12.2020 - 08.2021
Tech Fellow
Flockjay
08.2020 - 10.2020
Operations Manager
FedEx Freight
03.2018 - 12.2020
High School Diploma -
Encinal
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