Michael Savage
Las Vegas
Summary
Developed exceptional customer service and management skills in high-paced hospitality setting, seeking to transition into new field. Proven ability to handle guest interactions and team coordination efficiently and effectively. Looking to leverage these transferrable skills to contribute positively in new and dynamic environment.
Overview
3
3
years of professional experience
Work History
Lead Host
Famous Dave's Bar-B-Que
02.2024 - Current
- Coordinated guest seating and waitlist management to optimize dining flow.
- Trained and mentored new hosts on service standards and operational procedures.
- Enhanced guest experiences by promptly addressing inquiries and concerns.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
Sales Representative
T-Mobile
02.2025 - 06.2025
- Exceeded monthly sales targets through effective product presentations and customer engagement.
- Developed strong customer relationships to enhance loyalty and retention rates.
- Conducted needs assessments to recommend tailored solutions for diverse clientele.
- Trained new team members on product knowledge and sales techniques to ensure consistency.
Shift Lead
Tropical Smoothie
03.2024 - 02.2025
- Implemented process improvements, enhancing order accuracy and reducing wait times.
- Resolved customer concerns promptly, maintaining high satisfaction levels during shifts.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Collaborated with management on promotional initiatives, driving sales growth through effective execution of marketing strategies.
Shift Lead
Subway
01.2023 - 02.2024
- Supervised daily operations, ensuring adherence to food safety and quality standards.
- Trained and mentored new team members in service protocols and efficiency techniques.
- Coordinated shift schedules, optimizing staffing for peak hours and customer demand.
- Monitored inventory levels, facilitating timely restocking to minimize shortages.
Education
No Degree - Film And Video Production
University of Nevada, Las Vegas
Las Vegas, Nevada, NV03-2027
Skills
- Exceptional communication
- Fire safety awareness
- Team management
- Food safety compliance
- Staff scheduling
- POS system operation
- Shift management
Timeline
Sales Representative
T-Mobile
02.2025 - 06.2025
Shift Lead
Tropical Smoothie
03.2024 - 02.2025
Lead Host
Famous Dave's Bar-B-Que
02.2024 - Current
Shift Lead
Subway
01.2023 - 02.2024
No Degree - Film And Video Production
University of Nevada, Las Vegas