Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Michael Scafiro

Mount Laurel,NJ

Summary

Public safety professional with background in emergency communication and response coordination. Known for reliable performance during critical incidents and consistently providing precise information to emergency teams. Highly adaptable, strong team player, with focus on achieving effective outcomes.

Overview

23
years of professional experience
1
Certification

Work History

County of Burlington

Supervising Public Safety Telecommunicator
09.2023 - Current

Job overview

  • Managed multiple calls simultaneously while maintaining focus on each caller''s needs and providing essential support throughout each situation.
  • Collaborated with fellow telecommunicators to ensure seamless shift transitions and continuous coverage of emergency communications needs.
  • Improved communication between first responders and the public by providing accurate information during emergencies.
  • Provided lifesaving medical instructions over the phone to callers, stabilizing patients'' conditions until first responders arrived on scene.
  • Established trust with distressed callers through empathetic listening skills and clear communication tactics, leading to more efficient resolution of crisis situations.
  • Maintained a calm and professional demeanor while handling high-stress situations, ensuring effective responses to critical incidents.
  • Facilitated coordination efforts among multiple agencies during large-scale incidents or natural disasters, ensuring a unified response strategy.
  • Supported law enforcement officers with timely and relevant information, contributing to successful outcomes in challenging situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

County of Burlington

Senior Public Safety Telecommunicator
03.2020 - 09.2023

Job overview

  • Supported law enforcement officers with timely and relevant information, contributing to successful outcomes in challenging situations.
  • Established trust with distressed callers through empathetic listening skills and clear communication tactics, leading to more efficient resolution of crisis situations.
  • Managed multiple calls simultaneously while maintaining focus on each caller''s needs and providing essential support throughout each situation.
  • Collaborated with fellow telecommunicators to ensure seamless shift transitions and continuous coverage of emergency communications needs.
  • Maintained a calm and professional demeanor while handling high-stress situations, ensuring effective responses to critical incidents.
  • Assisted callers in emergency situations with appropriate information and support.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.

County of Burlington

Public Safety Telecommunicator
05.2009 - 03.2020

Job overview

  • Stayed up-to-date on changes in local geography, policies, or procedures to provide consistently accurate assistance during emergency situations.
  • Provided lifesaving medical instructions over the phone to callers, stabilizing patients'' conditions until first responders arrived on scene.
  • Assisted in the development of training materials for new telecommunicators, resulting in increased preparedness and efficiency within the team.
  • Assisted with the recruitment and onboarding process for new telecommunicators, providing guidance and support throughout the training period.
  • Handled sensitive information with discretion while maintaining strict confidentiality protocols as required by law enforcement standards.
  • Participated in ongoing professional development opportunities to stay current on industry best practices and enhance job performance.
  • Collaborated with fellow telecommunicators to ensure seamless shift transitions and continuous coverage of emergency communications needs.
  • Maintained a calm and professional demeanor while handling high-stress situations, ensuring effective responses to critical incidents.
  • Documented incident details accurately for use in investigations, legal proceedings, and future reference.
  • Supported law enforcement officers with timely and relevant information, contributing to successful outcomes in challenging situations.
  • Improved communication between first responders and the public by providing accurate information during emergencies.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

Princeton Plasma Physics Laboratory

Firefighter
01.2002 - 05.2009

Job overview

  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
  • Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Trained new firefighters to comply with safety protocols and equipment usage.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.
  • Enhanced overall departmental performance by attending professional development courses and conferences, sharing acquired knowledge with colleagues upon return.
  • Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
  • Carried out fire inspections to identify fire hazards and recommend corrective measures.
  • Inspected fire and life safety systems and equipment for proper placement at properties.
  • Diagnosed and located hazardous materials and other sources of fires.
  • Evaluated areas after containing fires to identify and suppress hot spots.
  • Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
  • Conducted fire drills and trained new recruits in use of firefighting equipment.
  • Maintained close contact with dispatch to receive and share information about current fires, equipment movements, and incoming personnel.
  • Performed maintenance on water tanks, fire hoses and other firefighting equipment.
  • Assisted in prevention of fires through public education programs.
  • Effectively supported fire suppression by setting up and maintaining water supply lines.
  • Prepared incident reports detailing personnel, location and results of each call.
  • Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
  • Assisted with regular maintenance of firefighting equipment.
  • Inspected apparatus, equipment, grounds, and stations for proper order and condition.

Education

Rowan College At Burlington County
Mount Laurel, NJ

Associate of Applied Science from Culinary Arts
09-2014

Skills

  • Professionalism and integrity
  • Public safety awareness
  • Information gathering
  • Emergency protocols
  • Incident command system
  • Technical aptitude
  • Stress tolerance
  • Call prioritization
  • Emergency management
  • Teamwork and collaboration
  • Problem-solving
  • Prioritizing situations

Accomplishments

  • Supervised team of 25 staff members.

Certification

  • Advanced Telecommunicator Certification – National Emergency Number Association (NENA).
  • Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
  • Incident Command System for Single Resources and Initial Action Incidents (ICS 200) - Federal Emergency Management Agency.
  • Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.

Timeline

Supervising Public Safety Telecommunicator

County of Burlington
09.2023 - Current

Senior Public Safety Telecommunicator

County of Burlington
03.2020 - 09.2023

Public Safety Telecommunicator

County of Burlington
05.2009 - 03.2020

Firefighter

Princeton Plasma Physics Laboratory
01.2002 - 05.2009

Rowan College At Burlington County

Associate of Applied Science from Culinary Arts

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Michael Scafiro