Michael Scanlan
Summary
Competent Territory Service Representative with demonstrated success in handling diverse sales, service, and repair needs. Practiced in customer relations and providing deep knowledge about products and services in order to offer first-rate support. Eager to leverage many years of experience to take on challenging new role.
Overview
28
28
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Territory Service Representative
Industrial Repair Services
Cumming
04.2017 - 02.2026
- Provided exceptional customer support by resolving service inquiries, enhancing customer satisfaction and loyalty.
- Conducted thorough equipment inspections and troubleshooting, ensuring compliance with industry standards and safety regulations.
- Developed and maintained strong relationships with clients, resulting in increased repeat business and referrals.
Final Expense Specialist
Self Employed Agent
Woodridge
02.2009 - 04.2017
- Developed customized final expense plans, providing clients with tailored solutions to meet their financial needs effectively.
- Conducted thorough client assessments to identify risk factors, ensuring appropriate coverage and enhancing policyholder satisfaction.
- Collaborated with clients to explain complex insurance options, improving understanding and facilitating informed decision-making.
Account Representative Manager
Data Tec Corporation
Elk Grove
12.2006 - 01.2009
- Prospected and sold controlled environment cleaning services to Data Centers and Clean rooms.
- Managed key accounts by establishing strong relationships, resulting in expanded service offerings and revenue growth.
Account Representative Manager
Data Clean Corporation
Des Plaines
10.1997 - 11.2006
- Developed and implemented customer engagement strategies, enhancing client relationships and improving retention rates significantly.
Education
Bachelor of Science - Marketing
Western Illinois University
Macomb, IL 09.1976 - 05.1981
Skills
- Customer support
- Equipment inspections
- Troubleshooting
- Compliance standards
- Account management
- Tailored solutions
- Repeat business
- Client communication
- Customer relationship development
Edit or add your own
Certification
- Licensed in both life and health in the state of Illinois.
Timeline
Territory Service Representative
Industrial Repair Services
04.2017 - 02.2026
Final Expense Specialist
Self Employed Agent
02.2009 - 04.2017
Account Representative Manager
Data Tec Corporation
12.2006 - 01.2009
Account Representative Manager
Data Clean Corporation
10.1997 - 11.2006
Bachelor of Science - Marketing
Western Illinois University
09.1976 - 05.1981